Understanding Customer Experience Quiz
Understanding Customer Experience Quiz
Test your knowledge about customer experience with our engaging quiz! This quiz is designed to help you understand important concepts related to customer interactions, device management, and carrier procedures.
Key features of the quiz:
- 11 thought-provoking questions
- Multiple-choice format for easy answering
- Instant feedback on correct answers
Where we can see cx Account Pin?
Carrier Credential Button
Customer Tab
Order Tab
Risk Assesment Button
Device Trail Period when cx return the device?
14 Days
30 Days
28 Days
7 Days
What status we will see on cosmo when order was Canceled by store associate?
Failed | No Funds | Canceled
Failed | IPC Cancel | Canceled
Failed | Cancel | Canceled
Failed | Buyer's Remorse | Canceled
If the Status is Save | Rate Plan Feature | Order what you understand?
Change the Rate Plan
Change the Feature
Change the IMEI
Change the account Pin
Device was activated but funds was not collected from the customer what will be the stauts?
Credit Approved | No SubStatus | Sold
AOP Credit Approved | No SubStatus | Sold
Credit Approved | No SubStatus | Activated
AOP Credit Approved | No SubStatus | Activated
What is Return
When Customer Return the IMEI
When Customer Return the SIM
When Customer Return the Device
When Customer Deactivated the Line.
What is Manul Review By Carrier(MRBC)
3 way confrence
Verify Info
Call in carrier
Conference with carrier
How to generate Return Document for Upgrade Order
Credit Approved | No SubStatus | Activated
AOP Credit Approved | No SubStatus | Return Process
AOP Credit Approved | Upgrade Extension Eligible | Return Process
Credit Approved | Upgrade Extension Eligible | Return Process
What is Past due?
Previous Balance
Activation Charge
Customer Credit History
Account in Collection
Verizon SIM 1st 10 Digit Contain.
814800000000
8914811111
8914800000
3589148524
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