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What is Sales?

What is the process of selling products or services to customers called?
Marketing
Advertising
Sales
Promotion
What is the primary goal of sales professionals?
Maximizing profits for the company
Increasing brand awareness
Building customer loyalty
Meeting customer needs and closing deals
What is product knowledge in sales?
Knowing the customer’s preferences
Understanding the features and benefits of the products being sold
Familiarity with sales techniques
Knowing competitors’ pricing strategies
What is a sales pitch?
The final negotiation with the customer
A persuasive presentation to potential customers
Offering discounts to close a deal
The process of prospecting new clients
Which stage of the sales process involves identifying potential customers or clients?
Closing
Prospecting
Presentation
Follow-up
What is a common objection that sales professionals may encounter from potential customers?
Offering too many discounts
Lack of product knowledge
Indecision on the part of the customer
Being too pushy in the sales pitch
Which sales technique involves asking a series of questions to understand the customer’s needs and pain points?
Upselling
Consultative selling
Cold calling
Cross-selling
What does CRM stand for in sales?
Customer Resource Management
Customer Relationship Marketing
Customer Relationship Management
Customer Retention Management
How can sales professionals benefit from using CRM software?
It allows them to track customer behavior on social media
It helps them automate the sales process and manage customer interactions
It enables them to set sales targets and incentives
It provides access to competitor pricing information
Q: What is the purpose of follow-up in the sales process?
To build customer loyalty
To collect customer feedback
To close the deal
To prospect new customers
What is the term used to describe the process of persuading a potential customer to make a purchase immediately?
Closing the deal
Consultative selling
Prospecting
Cold calling
Which sales technique involves offering additional products or upgrades to the customer during the sales process?
Upselling
Cross-selling
Consultative selling
Cold calling
What is the purpose of a sales proposal?
To offer discounts to customers
To introduce the sales team to potential customers
To provide a formal written offer to potential customers
To conduct market research
What is a sales quota?
The minimum number of sales calls a salesperson must make per day
The number of customers a salesperson must retain each month
The total revenue a salesperson must generate in a specific timeframe
The minimum number of products a salesperson must sell in a given period
How can a salesperson handle objections from potential customers effectively?
By avoiding discussing potential issues
By dismissing the customer’s concerns
By actively listening and addressing the customer’s concerns
By offering heavy discounts to close the deal
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