Order Cancellation
Order Cancellation Quiz
Test your knowledge on order cancellation policies and procedures! This quiz will help you understand the nuances of handling order cancellations and compensation claims.
Whether you are a restaurant partner or customer support representative, this quiz covers essential topics:
- Order cancellation processes
- Compensation rules
- Notification procedures
How much can an RP claim when a customer cancels an order outside of the grace period?
0%
25%
50%
100%
On an order that is pending or a pre order, how can a customer's order be cancelled?
By the customer in app
Through Order Management
The restaurant must reject the order
I don't know
How do we cancel an order that is less than 30 minutes before ETA?
Cancel within Order Management
Have the RP cancel using the orderpad
What would you select in the 'submit as' in Zendesk for this query?
New
Open
Pending
Solved
What would the front line case type be in ticket in Zendesk?
Missing Item
Late Order
Service
Order Cancellation
Are customers able to contact branded restaurants?
Yes
No
How much compensation do McDonalds, Greggs & KFC get if a customer cancels an order?
100%
25%
0%
50%
How can a RP claim compensation when a customer cancels outside grace period and a driver has been assigned?
Via Restaurant Team
Via Order Pad
Customer - "The restaurant called me and said they have no drivers, so can you cancel this for me?"
Yes
No
How much will a customer be charged if they cancel the order outside of the grace period if their driver was a scoober delivery?
50%
0%
25%
100%
How much will a customer be charged if they cancel their pre order?
100%
25%
Nothing
50%
For Premier and Delco orders, if the driver was assigned and then becomes unassigned will the customer still be able to cancel the order free of charge?
Yes
No
How does a RP get notified if a customer cancels an order at pre order stage?
Restaurant Team call them
Automatically notified via Orderpad
*Bonus Point* Will the RP be refunded
Yes
No
Can a customer cancel an order (all LOB except Marketplace) via the app?
Yes - as long as a driver has not been assigned
No - unable to cancel
A pending order has not yet been accepted by RP and is cancelled - how will the RP be notified?
Notification via Orderpad
Notification Via Email
When a customer cancels at the pending stage, this appears as a Cancelled Order under Active Order section of the Orderpad
True
False
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