Positive positioning
Positive Positioning Quiz
Discover the essential principles of positive positioning in communication with our engaging quiz. This quiz will help you understand how to frame conversations to focus on constructive dialogue and effective collaboration.
- Test your knowledge on key concepts.
- Learn about best practices for positive communication.
- Gain insights into cooperative interactions.
What is the key concept?
Framing
Empathy
Perseption
Feeling
Get too specific about our internal processes
Do
Don't
Frame things you don't personally solve as cooperative by using first person plural pronouns
Do
Don't
Assign blame, especifically to the user or the product
Do
Don't
Spend time communicating a plan of action
Do
Don't
Listen carefully
Do
Don't
Positive positioning is about reframing the conversation to focus on the positive elements of interaction
True
False
Use "Thanks for the heads up" instead of...
When is this helpful?
Third party pushback
Risk escalations
Dispute calls
Questions about payout schedules
TIN Remediations
All of the above
Who is the best and most caring coworker?
Alejandro
Alejo
Alejito
Obviously Alejito Lindo Precioso de nuestro corazón
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