Training Quiz

What must you do after saving an account?
 
 
 
Which test boosters have caffeine?
List 3 save tactics for a customer calling to cancel
If a customer calls to cancel, you pull up there account, and the call gets disconnected, what MUST you do?
List our 3 refund options
If a customer is still within the trial period, how long can you hold there account for?
 
 
What must you do before you collect the customers credit card for a cross sell?
 
 
What must you do at the end of every single call?
 
 
What claims can you make on the phone?
What do you do to an account when a customer threatens to call the bank?
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