HR FINAL EXAM

________ involves setting objectives, making forecasts, reviewing alternative courses of action, evaluating options and implementing the plan.
The management planning process
Financial auditing
Employee testing
Employee benchmarking
The sales director at WebMD is calculating annual sales revenue targets and the number of new medical-related content providers that the firm needs to maintain a competitive advantage. In which step of the strategic management process is the sales director involved?
evaluating the firm's internal and external strengths
defining the business and its mission
choosing specific strategies or courses of action
evaluating the strategic plan
Sweet Leaf Tea, a Texas-based maker of bottled iced tea, is a small but fast-growing firm that has gained a loyal following for its use of fresh, organic ingredients in its beverages. Although beverage industry experts recommended that Sweet Leaf replace the organic cane sugar and honey it uses with less costly high-fructose corn syrup, Sweet Leaf refused because of the company's mission to provide a high-quality, organic beverage to consumers. The 11-year old company has 50 employees, and its products are available in 30% of the U.S. market. Sweet Leaf Tea recently received multi-million dollar investments which will enable the business to expand its national presence. Which of the following, if true, best supports the idea that Sweet Leaf Tea has implemented a competitive strategy of differentiation?
New Sweet Leaf Tea customers are initially attracted to the unique labels and logo on the bottles.
Loyal customers of Sweet Leaf Tea seek products that are USDA certified organic despite the associated higher costs.
Other brands of bottled iced tea compete with Sweet Leaf Tea by offering new flavors at competitive prices.
Sweet Leaf Tea sells both lemonade and teas in a variety of flavors that appeal to consumers of all ages.
A manager uses the information in a job analysis for all of the following EXCEPT ________.
complying with FCC regulations
assessing training requirements
determining appropriate compensation
providing accurate performance appraisals
Which of the following questions will most likely be addressed by a manager who is writing a job description based on a competency-based job analysis?
What are the typical duties associated with this job?
What are the working conditions and safety issues related to this job?
What opportunities for advancement are available to an employee in this job?
What should the employee be able to do in order to competently perform this job?
Which of the following is the primary disadvantage of using structured interviews during the employee selection process?
limited validity and reliability
higher potential for bias
)reduced opportunities for asking follow-up questions
inconsistency across candidates
________ are special software tools that support Internet training by helping employers identify training needs, and to schedule, deliver, assess, and manage the online training itself.
Learning management systems
Intelligent tutoring systems
Computer simulations
Learning portals
) Ellen is interviewing along with several other talented candidates for a position as a journalist at a newspaper. A team of interviewers will meet with all the candidates at once. The team will pose problems to the candidates and see which candidate takes the lead in formulating an answer. This is most likely an example of a ________ interview.
serial
board
mass
panel
All of the following are considered best practices for administering fair performance appraisals EXCEPT ________.
explaining how subordinates can improve their performance
basing the appraisal on observable job behaviors
using subjective performance data for appraisals
training supervisors how to conduct appraisals
Which of the following will most likely occur during the third step of the ADDIE training process?
training a targeted group
creating training materials
evaluating the success of the program
estimating a budget for the training program
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