Z Covid 19 Quiz
The Ultimate COVID-19 Hotel Booking Quiz
Test your knowledge on COVID-19-related hotel booking policies and procedures with this comprehensive quiz. Dive into scenarios that challenge your understanding of cancellations, modifications, and customer service during these unprecedented times.
- 10 engaging multiple-choice questions.
- Learn about best practices in handling bookings amid the pandemic.
- Improve your skills in hospitality management!
PMR means?
Full refund offered
Partial refund
Post Master Rule
Potential refund
We receive a cancellation for a booking with the arrival date 5th of July, made via hotel direct. How do we proceed?
Call hotel direct
Reinstate and move to 31.01.21 PM
Post cancellation fee
Ignore until 5th of July
Sally has a booking for 20.08.20 through booking.com. You receive a cancellation email without any previous communication with the guest. What do you do?
Post cancellation fee
Reinstate and contact Sally to offer date change
Contact booking.com
Wait until 20.08.20 to deal with this booking
Rob has a booking on 18.05.20 for 1 night and emails us to change the date to 31.12.20. What do we do?
Tell Rob to contact us 2 weeks prior to arrival
Agree, but inform Rob to pay difference as New Year night is expensive
Offer to keep credit until 31.01.21
Agree with date modification
Maddy has a reservation with arrival date 04.05.20. She agrees with our offer to change date, but is unsure about the new date yet. What will the reservation type be in Opera for her booking?
PM
PMR
PMC
PMR5
Kerry has a booking with arrival date 09.05.20 (made via booking.com). Kerry insists on getting a refund. What do we do?
Advise Kerry to get a refund from booking.com, as he did not book directly
Refund Kerry
Move booking to PMR
Reinforce our policy and offer to keep credit
Sam booked through Agoda for 03.08.20 and you receive a cancellation of his booking. What do you do?
Post cancellation
Reinstate and leave on original arrival date
Reinstate and move to 31.01.21 PM
Try to contact Agoda
Modifications for booking.com reservations are done:
In Opera
On extranet and check for booking modification to integrate
By calling a booking.com agent
We tell the guest to contact booking.com
Lisa had a night booked with us for 25.04.20. She emails us asking to change the date, but now she requires two nights. What do we do?
Offer second night complimentary
Book the second night in Opera and tell Lisa to pay the difference on check in
Ask Lisa to make a new booking for the additional night
Tell Lisa she can only stay one night
The trace COA is the abbreviation for:
Change of date agreed
Covid Amendment
Carol only agreement
Change on arrival
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