Customer Scenario Quiz
Customer Journey Insights Quiz
Test your understanding of customer scenarios and enhance your retail skills with our engaging quiz! Each question is designed to challenge your knowledge of customer interactions and sales strategies.
- 5 insightful questions
- Real-life customer scenarios
- Improve your retail knowledge
A single parent is shopping for birthday gifts for their son, but you aren't sure what they want to purchase. You know its some kind of gaming equipment. The customer has been shopping all day and are tired of going around shops and not finding anything in stock. What is the best option for their journey?
Spend time with the customer taking them around the gaming section and showing them everything they can purchase
Take the customer around the gaming section whilst using store mode to show the customer other options and check stock live.
Take the customer to a terminal and go through online website, all the items we sell are on there anyway
Customer is a new home owner purchasing a washing machine and dishwasher. They have already seen both items online and they are in stock in store. The journey can still include more options for the customer which combination is correct?
HBB/ CPW / B2B / Credit
Credit/ Gas/ Card/ Brackets
Laptops/ Cables/ Office
The customer is an older gentleman and he has come in with a reserved laptop. You take him on a journey around the department and talk through his option to pay through credit, as well as that you do a full basket journey and he takes a £79 pack. You also get into a chat about MBB but he decides to leave that for now. You take the gent to till and he pays he then leaves the shop after a great explanation of his care services and CSAT. (What is the one thing you didn't speak to the customer about?)
MBB
B2B
The Weather
The Knowhow Bar
Customer is a student looking for a replacement tablet for studying and streaming online content. The last one they had was slow and pretty much stayed in the house all day because it couldn't handle the job you needed it for. What they really need though is the ability to connect it to WiFi anywhere they go. What can you suggest?
MBB
Credit
Laptop Bag
VPN
Customer has come into store to browse and hasn't really set out if there is anything they particularly want to buy. However in the conversation they mention they currently have a computer which has in their words "Seen better days". What service could be mentioned to the customer which would benefit them massively
HBB
Tech Treatments
New Phone
Office
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