How to Work with Sponsors.
Navigating Sponsor Interactions: A Quiz
This engaging quiz is designed to help you understand the best practices when working with sponsors. By exploring various scenarios, you'll learn how to address inappropriate behaviors, manage expectations, and ensure compliance throughout the reunification process.
- Test your knowledge with real-world scenarios.
- Gain insight into effective communication strategies.
- Enhance your skills in sponsor management.
A sponsor begins to make innapropriate comments about your voice and suggests meeting with you once he/she reunifies with UC . How do you handle this?
Kindly tell sponsor your only job is to reunify him/her with minor and thank him/her for the cooperation for all his/her efforts. Proceed to tell him/her what he/she is still pending for the case.
Tell sponsor sure maybe one day we can hang out.
Tell your supervisor because you feel uncomfortable and don't know what do do
Go along with it so you can finish the case
A sponsor begins to call you multiple times after your shift is over. How do you handle this?
Block Sponsor
Text Sponsor to Stop Calling you After hours
Call sponsor back the next day and discuss with him your working hours and working days.
Let sponsor keep calling you
A sponsor begins to send you heart emojis when you tell him thank you after receiving a document. How do handle this?
Like the emoji
Send the same Emoji back
Ignore it
Address the sponsor, to please discontinue sending you inappropriate emojis, reiterate that your job is to reunify minor only.
A sponsor raises his voice at you and uses profanity when you tell him case is now a Home Study. How do you handle this?
Hang up on sponsor till he cools down
Ignore sponsor for a couple days till he cools down
Tell him you understand the frustration, go over the reunification process again with him and explain requirements.
Raise your voice back at him explaining the reunification process
A sponsor keeps giving you different stories about his address, HHMs and other information. How do you move forward with sponsor?
Be stern and tell him he has to tell the truth in order to proceed with reunification, give him a deadline to provide HHMs info and correct Address.
Tell him you will wait for him to provide correct information
Tell him you are not working with him anymore since he lied once
Make it a Cat 4/withdraw the sponsor/deny him
A sponsor has missed multiple deadlines to to send documents , UC he is sponsoring is an age out ages out in 3 days and sponsor does not understand the urgency. How do you move forward?
Call COO look for another sponsor even though time is limited since UC is an age out
Call him multiple times a day tell him to send you everything or UC will not be able to go with him
Call him multiple times a day to request documents, speak with your lead to talk to sponsor to instill urgency in sponsor, have the call infront of the UC so sponsor can understand everyone is on the same page.
All the above
During the sponsor assessment the sponsor states her journey to the UC was very hard that she was kidnapp in Mexico and saw people get killed. Sponsor has been compliant with everything. How do you move forward.?
Do not document anything she told you so UCs case wont get affected
Make case a HS due to sponsors history of being in dangerous situations in her journey.
Document information in the sponsor assessment, assess sponsor for trafficking's concerns, continue to work with sponsor if there are no other concerns.
Sponsor is a CAT 1 , admits to having issues with drugs in the past, but has no criminal charges, background check is clear, you suggested a discretionary HS. However sponsor keeps moving addresses and is non compliant with documents taking days to send them to complete case. How do you move forward?
Submit sponsor for Denial
Look for another sponsor
Staff case, continue to work with sponsor, have sponsor and UC be updated at the same time so UC can know case is being prolong because of sponsor.
Sponsor previously sponsored two UCs has no proof of school did not enroll them to school both of this UCS where his children and are now over 18.
Submit sponsor for Denial
Submit for HS discretionary
Tell sponsor to enroll the UCs to school even though they are over 18
Document well why the UCS did not go to school, have sponsor attempt to get documents to proof he will enroll current UC in care to school.
Sponsor (CAT 3UR) previously sponsor a UC and states she does not know what happened to the UC states UC left with another family member and has no clue where that UC is.
Continue working with sponsor if there are no other concerns.
Tell sponsor you wont work the case unless she gives you previous UC's current whereabouts.
Staff case, move forward with a new sponsor , you have safety concerns due to sponsor never reporting missing UC in the first place.
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