Which Above and Beyond Advocate Are You?
Which Above and Beyond Advocate Are You?
Discover your unique style of customer advocacy with our engaging quiz! Find out how you can connect with customers on a deeper level and make their experience truly memorable.
Answer four fun and insightful questions to reveal your advocate personality and learn how to go above and beyond for your customers.
During your delivery, your customer mentions she is excited to be getting her vehicle because her son will be in surgery next week. What’s your next Above and Beyond move?
Sending a gift card to the customer from a restaurant in the neighborhood to celebrate good health after her son’s procedure
Sending a letter to the customer’s address signed by the entire hub wishing a fast recovery and a Carvana swag care package
Sending a care package to the hospital with some heartfelt gifts, like slippers and a throw blanket to make her son’s hospital visit more comfortable
Ordering a bouquet of flowers to be delivered to the customer’s home on behalf of the hub for the customer and her son
As a Carvana Advocate, we know you LOVE to make customer connections. Where is the most likely place we would find you really chatting up with a customer?
On the phone: calling a customer for pre-delivery is the best time to gather those last pieces of info that can make their delivery moment even more special
Every chance that comes your way: it doesn’t matter when or where, you just love getting to know your customers in any context
On the driveway as soon as you see them: every delivery is an opportunity to make a new friend
After their test spin: right in the middle of talk offs can be the best time for you to crack a joke and get to know your customer
What’s the best way to surprise your customer when you’re on the driveway?
Looking them up on social media to learn about their favorite hobby. What avid knitter wouldn’t love a yarn basket surprise with their new car?
Filling the front seat with essential car needs like a detailing set, a roadside tool kit, or a couple of car tech goodies. The best surprise is one that everyone loves!
Putting together a self care package, complete with candy, a new water bottle, and a relaxing candle. What goes better with a new car than a moment to yourself?
Who needs a surprise gift when the real gift is your presence?
How would you go Above & Beyond without spending a single dollar?
Using the Hot Notes to strike up a conversation about something they talked about with the Inside Advocate
Sending a thank you card with signatures from everyone at the hub congratulating the customer and thanking them for their purchase
Looking up every detail of their new car before delivery so you can be extra knowledgeable and answer every single question they might have about the features
Taking the time on the driveway to really connect with your customer, even if that means spending an extra five minutes chatting about anything other than their new car
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