378 Upskill-Part 2
Clearstone and KelseyCare Knowledge Quiz
Test your knowledge about Clearstone and KelseyCare plans with our engaging quiz! This quiz covers important topics including grievance handling, member inquiries, and coverage details. Perfect for enhancing your understanding and assisting members effectively.
- Multiple choice questions
- Focus on member support processes
- Improve your clarity on healthcare plans
(X8633 Clearstone) When speaking with member are we allowed to refer to the plan as Clearstone?
Yes
No
(X8633 Clearstone) If member is upset about the Opioid letter they received, who would file the grievance?
Clearstone
Caremark
(X8633 Clearstone) If member has questions concerning Co-pay structure or Plan Design questions. Who handles?
Clearstone
Caremark
X20AA KelseyCare Who handles redeterminations?
Kelsey
Caremark
X20AA KelseyCare If member has questions concerning their EPIC coverage, who handles?
Kelsey
Caremark
X20AA KelseyCare For a vacation override member is allowed how many per year , per medication
Three
One
Two
X8613 GlobalHealth Does this plan allow bulk ups?
Yes
No
X8613 GlobalHealth Which of the following people are considered Global Health authorized individuals who can add or approve Pharmacy Authorizations?
Santha Ross
Merin Collins
Valerie Douds
X8613 GlobalHealth Who handles Part B Coverage Determinations?
GlobalHealth
Caremark
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