378 Upskill quiz #3
X20BA & X8181 Advantage Quiz
Test your knowledge on the X20BA MyTrue Advantage and X8181 Carefirst plans with this informative quiz! Dive into questions regarding essential aspects of the plans and see how well you understand their fun
Whether you're looking to enhance your understanding or prepare for customer interactions, this quiz covers key points including:
- Mail Tags
- OTC Questions
- Benefit Grievances
- Prescription Complaints
- Coverage Determinations
X20BA MyTrue Advantage Does this plan allow Mail Tags?
Yes
No
X20BA MyTrue Advantage Who handles OTC questions?
Caremark
OTC Health Solutions
My True Advantage
X20BA MyTrue Advantage Does the plan allow overrides for controlled substances?
Yes
No
X20AP Advantage U Who handles Benefit grievances?
Caremark
Advantage U
X20AP Advantage U Who handles complaints against the prescriber?
Caremark
Advantage U
X20AP Advantage U Who handles ID cards?
Caremark
Advantage U
X8181 Carefirst if we transfer member to plan, which number can we provide before the transfer?
855-290-5744
855-493-1346
X8181 Carefirst Who handles coverage determination for this plan?
Caremark
Carefirst
X8181 Carefirst For Mail Order Delay overrides, member is allowed how many?
Zero refills
No refill limit
Two refills
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