Communicating in Conflicts

During any conflict, are you empathetic and non-judgmental?

Allowing personal space decreases the other person’s anger and keeps the discussion from worsening. Do you Respect personal space?

We tend to lose control in an argument causing us to ignore the other person's concerns. It's essential to be conscious of our gestures, facial expressions, and tone of voice. Do you Use non-threatening non-verbals?

Most of us find some experiences or topics challenging to talk about. It may be something that is heartbreaking or makes us feel uncomfortable. Do you find it difficult to express those emotions with your loved one, e.g., co-worker, friend, boyfriend/girlfriend?

We can’t control another person’s behavior, but how you respond to them can affect whether the situation escalates or de-escalates. Do you avoid over-reacting, Remain calm, and be professional?

During a conflict, do you focus on the other person's feelings? Such as carefully watching or listening for the actual message the person is trying to convey?