Crime & Violent Behavior Quiz

An illustrated scene depicting a person calmly on the phone with a dispatcher, emphasizing safety and awareness in a crisis situation, with a subtle background of an urban setting.

Crime & Violence Awareness Quiz

Test your knowledge on how to handle crime and violent behavior situations effectively. This quiz will equip you with essential information on crisis management, appropriate responses, and reporting procedures.

Learn about:

The first steps to take during an incident
Key information to provide to authorities
Best practices for dealing with violent individuals

9 Questions2 MinutesCreated by CalmGuardian937

What is the first priority when dealing with an in progress crime or violent behavior?

Calling 911

Protecting myself

When reporting an in progress crime, what of the following should you tell the operator on the phone?

True or False: You should always stay on the phone with the dispatcher even if you are not able to speak on the phone

True

False

What actions should you take with a violent person as you wait for the authorities to arrive?

Try to calm the individual

Ensure to keep your distance

Remove any other individuals from the area to a safe space

Confront them alone

Remove dangerous objects from the location

What should you do when communicating with an upset customer?

Listen

Never make excuses or take it personally

Tell them that their problems are insignificant in the grand scheme of life

Inform the customer the actions you will take

Escalate if you are unable to answer/resolve their concerns

Follow-Up with the customer

Thank the customer for ruining your day

What information should you include when documenting an interaction with an upset customer?

Create a note in an IME-C case (if applicable)

Document the date and time of the conversation or interactions

Get person's full name and contact number

Document in detail the interaction highlighting key words and phrases used by the customer

What is the internal code word we use on the phone after using the panic button?

Chowder

Murphy

Penelope

Baxter

When do you call 911 for someone in emotional/behavioral crisis?

When they may harm themselves or someone else

Never; let them sort it out themselves

On a case by case basis

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Crime & Violent Behavior Quiz

Crime & Violence Awareness Quiz

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