Crime & Violent Behavior Quiz
Crime & Violence Awareness Quiz
Test your knowledge on how to handle crime and violent behavior situations effectively. This quiz will equip you with essential information on crisis management, appropriate responses, and reporting procedures.
Learn about:
- The first steps to take during an incident
- Key information to provide to authorities
- Best practices for dealing with violent individuals
What is the first priority when dealing with an in progress crime or violent behavior?
Calling 911
Protecting myself
When reporting an in progress crime, what of the following should you tell the operator on the phone?
Nature of Incident
That the incident is in progress
Location of the incident
What you had for lunch
If anyone has been injured
Description of Suspects involved
Where you live
True or False: You should always stay on the phone with the dispatcher even if you are not able to speak on the phone
True
False
What actions should you take with a violent person as you wait for the authorities to arrive?
Try to calm the individual
Ensure to keep your distance
Remove any other individuals from the area to a safe space
Confront them alone
Remove dangerous objects from the location
What should you do when communicating with an upset customer?
Listen
Never make excuses or take it personally
Tell them that their problems are insignificant in the grand scheme of life
Inform the customer the actions you will take
Escalate if you are unable to answer/resolve their concerns
Follow-Up with the customer
Thank the customer for ruining your day
What information should you include when documenting an interaction with an upset customer?
Create a note in an IME-C case (if applicable)
Document the date and time of the conversation or interactions
Get person's full name and contact number
Document in detail the interaction highlighting key words and phrases used by the customer
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