Customer Journey Quiz
Customer Journey Awareness Quiz
Test your knowledge about the customer journey in our restaurant! This quiz is designed to help you understand key responsibilities and best practices to ensure a great experience for all!
- Learn about customer interactions
- Know the importance of feedback
- Understand roles in complaint resolution
Whose responsibility is it to acknowledge customers at the door?
Host
Everyone
Cashier
Why do we encourage customers to order through the QR code?
Less work for us
Allows customers to provide feedback via Yumpingo
So we don't have to interact with the customers
Who should deal with serious complaints and refunds?
Managers
Buddies
Everyone
Why do we checkbacks?
To win Hot Barci
To ensure the customers are satisfied with their meal
To encourage customers to leave quicker
What is NOT kept on the condiment unit?
Perinaise
Napkins
Cutlery
Sauces
Whose responsibility is it to do toilet checks?
Managers
Everyones
Customers
Floor Nandocas
Why do we clear a customers table BEFORE they leave?
To encourage the customers to leave
To offer them drinks or desserts
To irritate the customers
Are we a Halal restaurant?
Yes
No
Who should take an allergy order at the till?
Everyone
Cashiers
Managers
Buddies
What do we offer Click and Collect customers as they are given their takeaway?
Cutlery and sauces
Perinaise
To complete a Yumpingo review
What should we do as customers are leaving the restaurant?
Ignore them
Clear their table as soon as they stand up
Give them a fond farewell
Who should deal with Delivery/Deliveroo complaints?
Buddies
Managers
The person who answers the phone
Do we take table bookings?
Yes
No
Only on Boxing Day
How should you answer the phone to a customer?
Hello
What's up?
Hello. This is Nando's Coventry Arena, how can I help?
Should we ask every table whether they have been to Nando's before?
Yes
No
Which gift card do we NOT accept?
One4All
Lifestyle Gift Card
WishCard
Restaurant Favourites
What is NOT part of the uniform standards?
Apron
Clean Uniform
Name Badge
Necklaces
If a customer asks for a menu without calories, are we able to provide them with one?
Yes
No
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