LQA Benchmark Standards Quiz
LQA Benchmark Standards Quiz
Test your knowledge of the LQA Benchmark Standards with this comprehensive quiz. This quiz covers essential service protocols that help improve guest satisfaction in the hospitality industry.
Key Features:
- 24 engaging questions
- Multiple choice and text-based answers
- Assess your understanding of service standards
Was the guest greeted and seated at a fully laid table within _____ minutes of their arrival and if the restaurant was full, was the guest advised how long it would be and was this timeframe adhered to?
5
2
3
1
Did the waiter offer coffee/tea and a choice of juice (if juice was served as opposed to being on the buffet) within _____ minute of seating?
2
5
1
3
Was coffee/tea/juice served within _____ minutes of order (_____ minutes for freshly blended juices)?
4,7
5,10
5,8
3,5
Was the correct and complete breakfast order served within _____ minutes of order for a cold breakfast and _____ minutes of order for a hot breakfast, unless the team member informed the agent of an expected delay (i.e. Due to longer preparation times)?
7,10
5,10
10,15
15,10
Were dishes cleared within _____ minutes of guests finishing their meals or as required during the meal?
2
3
5
1
Were coffee/tea/juice refills offered within _____ minutes and served within _____ minutes?
5,10
2,5
10,5
2,10
The employee should offer a clean cup when a fresh pot of coffee/tea is offered. (True/False)
True
False
Was the bill clearly itemized and correct and was it promptly presented during the meal or within _____ minutes of request (n/a if included in room rate)?
5
2
3
10
Were all tables in the restaurant consistently laid up and promptly cleared and re-laid when guests depart (i.e. Cleared within _____ minutes and re-laid within _____ minutes of clearing)?
5,10
2,2
5,5
5,15
Was there a minimum of _____ different preserves available on the table or at the buffet (honey is acceptable)?
2
3
4
6
Was the telephone answered within _____ rings or _____ seconds with appropriate greeting?
3,15
3,10
5,10
10,5
Did the employee present the menu/wine list within _____ minutes of being seated?
3
5
2
1
Did an employee greet the guest within _____ minute of seating and offer a pre-meal drink?
3
2
1
5
Was the food and beverage order taken within _____ minutes of menu being offered?
5
10
15
2
Was the correct drinks order served within _____ minutes of order (_____ minutes for cocktails) unless advised of a delay?
4,7
5,10
5,8
4,6
Was the starter served within _____ minutes of order or previous course (e.g. Amuse bouche), unless the employee advised of an expected delay due to preparation times?
10
15
5
20
Was the main course served within _____ minutes of starter/previous course (e.g. Amuse bouche) being removed or within _____ minutes if no starter was ordered, unless the employee informed the agent of an expected delay?
15,20
20,30
10,15
15,25
Was the dessert served within _____ minutes of the order being taken unless the employee informed the guest of an expected delay?
10
15
20
5
Which of the following should be removed after completion of maincourse?
Side Plate
Side Knife
Cruet Set
Butter
All the above
Tea/Coffee (depending on the guest’s preference) should automatically be suggested after completion of meal. (True/False)
True
False
Was there a minimum of _____ starter and ____ main course vegan option listed on the menu?
2,3
1,1
2,2
2,1
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