Daily Blooms CX Common Questions Quiz
Daily Blooms CX Quiz
Test your knowledge of Daily Blooms' customer service practices with our engaging quiz! Answer questions about our floral offerings, customer interactions, and the values that define our brand.
- 6 insightful questions
- Multiple choice format
- Perfect for Daily Blooms enthusiasts
A customer wants to add one hundred roses to a Pixie bouquet, why can't we do this at Daily Blooms?
It's not our style (and frankly a bit tacky)
We make set bouquets that are specially curated daily from what is premium and most available from our growers.
We don't have time to cater to the individual requests of 1000 customers every day
100 roses... ground-breaking...
What are some words to try and avoid when responding to general enquiries?
'Worcestershire'
'Unfortunately'
'Can't'
'Flowers'
'Hello Blooms'
'Hello'
A new customer wants to place an order over the phone, how can we help them?
Spend 30 minutes teaching them how to use the internet
Direct them to our website and support them through the process
Ask them to repeat and spell every name in their family for a bouquet for their granddaughter, Maggie, who is starting uni soon. She's terribly sad because of lockdown, her birthdays been cancelled you see, and I don't know how to use the internet and it's all ridiculous. I'm tired, my knees hurt...
Hang up the phone
Why do we use flowers like snapdragons, roses and stock in our bouquets at DB?
They are beautiful and grown en masse, which means we access them alot easier.
They are native to Victoria
They are simply DB faves
We don't know, they just are... Stop asking so many questions
'I want a colourful bunch of flowers, none of that leafy crap or natives' How can we help this customer?
Ask the florists to make a custom pixie with no foliage or natives
Tell them to opt for a different florist
Offer the Tulips or Buttercups
Tell them they have zero taste and they obviously don't understand style.
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