Porting Quiz

What is a port request?

In computer networking, a port is a communication endpoint. At the software level, within an operating system, a port is a logical construct that identifies a specific process or a type of network service.

It's when you ask a port to do something for you.

A port request is submitted by a customer to move their number to our carrier to use with our service.

When you ask the left side of a boat to do something.

What does FOC stand for?

Firm Order Commitment

First Order Commitment

Friendly Original Cats

Fancy otter committee

What does exception mean on a port request?

The order was cancelled.

The order was rejected by the losing carrier and needs to be corrected.

The number porting is a toll free number.

It doesn't mean anything.

Where in notion would you find steps on how to send an exception email?

What's notion?

Porting section under customer success

Telnyx portal

Documo.com

How long does a customer have to respond to a port out request?

48 hours

16 minutes

Whenever they want

Three weeks

What are the steps to resubmit a request with a new LOA?

Download new LOA > Search the request in Documo > Email the customer.

Don't worry about it, it will eventually find its way.

Download new LOA > Search the request in Telnyx > Attach new LOA > Leave comment asking Telnyx to resubmit.

Close your eyes and make a wish.

How do you check if a number is portable?

Ask it nicely.

Create new port request in APP and check there.

Open a ticket with Daniel.

Call the losing carrier.

What situations would we need to submit a manual port request?

The number already resides with Telnyx.

There is an exception on the request.

When asked by the customer.

Ask Jake

When is it okay to set up a forward for a customer?

When asked by the customer.

Always.

Never.

ONLY when they are porting a number out.

What does FOC stand for?

Fish on chips?

Firm Order Commitment

First Order Commitment

Friendly Original Cats

Where on the portal would a customer submit a port request?

User settings.

Numbers > Porting

Accounts tab.

FaxBridge settings.

What is our default connection?

Love connection?

Mfax-prod-11035

Mfax-prod-11031

Default connection 3

What is the procedure to look up a port request in Telnyx.

Telnyx > Port Numbers > Type in number porting/SR number.

Telnyx > Reporting > Type in number porting

Documo > Numbers > Porting

Telnyx > Port Numbers > Search by customers name

Where do you approve or reject a port out in the Telnyx portal?

Telnyx > Port out > Search number

Telnyx > My numbers > settings wheel

Documo > Numbers > Porting

Porting Email Inbox.

What is the typical turnaround time for a number to port?

48 Hours

525600 minutes

7-10 business days

Immediately

When should you be handling porting items?

Immediately

After work hours

As soon as possible but prioritize chats and support emails.

Leave it for someone else

Which item does not require action?

FOC date confirmed email

Exception email

Customer provided new LOA to be added to request.

Manual port request.

Can you set up a number forward from a non Documo number to a Documo number?

Yes with the users permission.

No, that would be something the user would need to set up with their current provider.

Can we fill out port requests for the customer?

Yes

No, unless it is a manual port.

Yes if the customer asks nicely.

Only if they provide all documentation.

Porting Quiz

More Quizzes