Navigating Misfile Protocols and Documentation

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Navigating Misfile Protocols and Documentation

This quiz is designed to enhance your understanding of misfile protocols, proper documentation practices, and interview techniques within our organization.

Test your knowledge on NAVEX interview guidelines.
Learn the importance of accurate information documentation.
Get familiar with acceptable phrasing when referencing anonymous callers.

11 Questions3 MinutesCreated by DocumentingEagle421

A misfile is substantiated when the...

CS followed standard procedure and sent the report without calling the WFA.

CS did something wrong.

CS purposely disregarded the standard practice to prevent a misfile.

CS followed standard procedure, contacted the WFA, but the report was still a misfile.

What are the NAVEX interview guidelines?

Do not use leading questions

Ask 2 or more questions at once

Clarify details

Make multiple attempts to keep the caller focused

Examples of correct parentheticals are..

(name unknown)

(address withhold)

(unknown job title)

(first name unknown)

What type of information do we document in quotes?/

Racial slurs

Profane or insulting language

Racial slurs and profane language only

Derogatory terms

Report details are attributed to the caller. This means that your report does not have to start with an attribution.

True

False

Which sentence is correct?

He was upset because Alison did not pay him.

Jax was upset because Alison did not pay him

He was upset because she did not pay him

It is important to document the answer to allegation specific questions, even if it is a no.

False

True

Depends on the issue

Navigating Misfile Protocols and Documentation

Navigating Misfile Protocols and Documentation

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