LBB Service

When does the service experience begin for a Guest?

When they are greeted by an LBB employee

When they take their first sip of beer

When they enter the taproom

After initially greeting a Guest, you notice them staring at our beer list and looking unsure. What would you say to engage with and help them?

Which of the following would be best to say to a Guest after serving them their beer?

�That will be $6.”

�Would you like to start a tab?”

�Do you want to close out?”

When possible, do we provide table service?

Yes

A guy comes into the taproom, stumbling and looking disheveled and glassy-eyed. When he approaches you, he slurs his words and fumbles for his wallet unsuccessfully. He is obviously intoxicated, and you need to inform him that you cannot legally serve him. How would you diffuse the situation?

When closing out a Guest, it is important to finalize a connection in order to cultivate repeat visitors and regulars. What are some final things you could say to ensure this connection at the end of a transaction?

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