RNR
Returns and Refunds Quiz
Test your knowledge on return and refund processes with our engaging quiz. Designed for those who handle customer inquiries regarding returns, this quiz will enhance your skills and ensure you are well-informed.
- Learn the correct procedures for refunds
- Understand how to deal with customer history
- Challenge your existing knowledge
Which tool are you using to check returns
CYBS
Cycleon
CSP
If consumer has history and you see also nothing in system:
You refund (>200eur)
You escalate to AC
If consumer does not have history and you see also nothing in system:
You refund (>200eur) the first time
You escalate to AC
If consumer has history and you see returned item(s) in system:
You refund (>200eur)
You escalate to AC
If consumer does not have history and you see returned item(s) in system
You refund (>200eur)
You escalate to AC
When do we flag?
Always when we have RNR
Only when orders are not in Cycleon
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