Midterm AHPA 4285 Management practice in EMS Review
Midterm AHPA 4285 Management Practice in EMS Review
Test your knowledge and reinforce your understanding of management practices in Emergency Medical Services (EMS) with this comprehensive quiz. Perfect for students and professionals alike, this quiz covers key concepts from the AHPA 4285 course.
- 10 multiple choice questions
- Topics include quality assurance, continuous quality improvement, and benchmarking
- Designed to enhance your learning experience
Accidental Death & Disability:
A national academy of sciences “white paper” that outlined the problems related to traumatic injuries, deaths, and disability cost.
An agreement document for a national EMS strategic plan, coordinated by the National Highway Traffic Safety Administration and the Department of Transportation (DOT) (NHTSA).
A program managed by the Centers for Disease Control and Prevention (CDC) that keeps a lot of medication and medical supplies on hand to protect the public people in the case of a public health emergency (such a terrorist attack, flu epidemic, or earthquake) severe enough to deplete local resources.
Balanced Score Card:
A Term that refers to the principle that what gets measured gets done and that financial performance is not the only measure of EMS success.
A method that directs the cost of service to other providers or health-care agencies.
Created by D.J. William Pfeiffer, this National Fire Academy panning model involves a nice step process
Strategic Map:
A strategic planning tool used to evaluate a project or a business venture; the acronym stands for Strengths, Weaknesses, Opportunities, and Threats.
A statement that provides a futuristic look at, and broad guidance for, the EMS agency or system; helps to make sure everyone is going in the same direction.
Enables EMS managers to define and communicate the cause-and-effect relationship and their EMS organization’s value to the community.
Fixed expanses:
A statement that addresses what an organization is going to do and for whom the organization will do it.
Those aspects of the service that continue to be the same regardless of the level of activity, such as salaries, depreciation, preventive vehicle maintenance, and training.
A strategic planning tool used to evaluate a project or a business venture; the acronym stands for Strengths, Weaknesses, Opportunities, and Threats.
Benchmarking:
A process with which the management evaluates various aspects of the organization in relation to the best practices, usually with the aim of increasing some aspects of performance.
A business practice that focuses on solving a customer’s problem on first contact. Also called first-call resolution.
The amount that a particular type of injury is associated with a particular exposure in a population.
E’s of prevention:
A method of systematically addressing injury prevention; developed in 1968 by William Haddon, Jr., a public health physician with the New York State Health
Refers to the standard for application of management principles to injury prevention and includes engineering, education, and enforcement.
The study of distribution and determinants of health-related states and events in specified populations and the application of this study to control health problems.
NIOSH
Occurs when a pathogen is transmitted directly from an infected individual to one who had not yet been infected.
Under the management of CDC, this agency is responsible to support OSHA with research and scientific analysis of occupational injury.
Likely to spread illness as a result of invasion of the body by a disease organism such as bacterial, virus, fungi or parasite.
Sentinel Event
An undesirable event or phenomenon that triggers the need for further analysis and investigation; a monitored event that signifies the potential for a significant system or provider deficiency, which should be examined or investigated by the appropriate regulatory or EMS manager or appropriate regulatory or contracting entity.
Clearly defined measurements that compare various input and process characteristics.       
A business practice that focuses on solving a customer’s problem on first contact. Also called first-call resolution.
Continues quality improvement (CQI):
A management approach the continues study and improvement of the process of providing health-care services to meet the needs of patients and other persons; focus on making and entire system’s outcomes better by constantly adjusting and improving the system itself, instead of searching out and getting rid of “bad apples” (outliers).
An undesirable event or phenomenon that triggers the need for further analysis and investigation; a monitored event that signifies the potential for a significant system or provider deficiency, which should be examined or investigated by the appropriate regulatory or EMS manager or appropriate regulatory or contracting entity.
A program that encourage continuous and gradual improvement through “evolution” rather than “revolution.”
Quality assurance (QA):
A continuous quality improvement management system directed from the top, but empowering employees and focusing on systemic, not individual, employee problems.
Retrospective review or inspection of service or processes that is intended to identify problems; in health care, the activities and program intended to provide adequate confidence that the quality of patient care will satisfy stated or implied requirements or needs.
A set of performance measures that together define quality for an industry or organization.
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