2020 Turn Meeting Quiz
2020 Turn Meeting Quiz
Welcome to the 2020 Turn Meeting Quiz! This quiz is designed to test your knowledge about important procedures and information related to our upcoming meetings and resident policies.
- Find out if you know the key office hours and meal schedules.
- Learn about the key return process and how to navigate deposit refunds.
- Check your understanding of resident move-in procedures and maintenance requests.
Will the office be open during all of our regularly scheduled hours?
All hours will be normal
All days will be different hours
Some days will have different hours
What happens with keys that are returned when a resident moves out?
The Yardi Input Team memos them in Yardi, moves the resident out, and throws them away since we re-key the unit.
The Yardi Input Team memos them in Yardi, moves the resident out, and puts the keys on Robin's desk.
The Yardi Input Team memos them in Yardi, moves the resident out, and hangs them up in the key room.
When and how does a resident get their deposit refund back?
The refund is processed within 30 days and the refund is credited to their bank account on file
The refund is processed as soon as the Property Manager can get to it, and the refund is credited to their bank account
The refund is processed within 60 days and a check is mailed
The refund is processed within 30 days and a check is mailed
What is required in order to pick up keys? (Select All That Apply)
Pay Rent
Buy A Parking Pass
Upload Renter's Insurance
Schedule Cable/Internet Install
Set Up Duke Energy Account
Do all roommates need to come together to pick up their keys?
Yes
No
They don't need to come together, but they have to tell us they're coming separately
When can residents select their key pick up reservation time?
Any time
Once they've paid rent and submitted their renter's insurnace
They don't pick a time, we assign it and notify them
How do transfer residents pay rent if they're switching units on August 7th?
They pay prorated rent for their old apartment 8/1 through 8/7, and prorated rent for the new apartment from 8/7-8/31.
They don't pay August rent.
They pay August in full for the new apartment only.
They pay August rent in full for their old apartment only.
If a resident needs to move in early, what can you do?
Tell them it should be fine if it's only a day or two because the unit will be ready
Tell them when their apartment is ready, we will notify them and they can select an earlier move in date if they want to
Tell them move in dates are set, and unfortunately we don't have any wiggle room
Tell them to email their property manager to see if there's anything they can do
What should you tell someone who calls in with a maintenance request? (Non-emergency)
Tell them to call us back after 8/15 and we'll enter it and get to it then
Tell them you'll transfer the call to put the work order in but it may up to two weeks until we can come out
Tell them you'll put the work order in and we'll be out to fix the issue
Tell them to get on their Rent Cafe account and enter the work order there
What should you tell someone who calls in right after they move in and say that their apartment isn't clean?
Tell them unfortunately all of our cleaners are really busy, so if they can just take care of it themselves, that would be great.
Tell them we'll get a cleaner out to their apartment right away
Tell them you're going to transfer them to the Property Manager
Tell them you're going to transfer them to the Maintenance Department
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