Day 2 Status Quiz
Day 2 Status Awareness Quiz
Test your knowledge and understanding of the key metrics and procedures related to job performance in status reporting. This quiz will challenge your comprehension with practical scenarios and terminology specific to case management.
- 12 multiple-choice questions
- Covers essential metrics and tools
- Real-world applications
What metrics are required for job performance?
500 Calls/1000 Status
300 Calls/900 Status
600 calls/900 Status
200 Calls/1100 Status
What tools are used to status a case?
Fax
Email
Court Docket
Phone
Google Search
We must alert the team chat to breaks.
True
False
You are statusing a new case and the paralegal tells you the demand was sent. Which status would you choose?
Litigation
Settlement Conference
Pending
Settled
You call an attorney's office for status on a case and the paralegal asks you for the DOL. What are they referring to and where would you find it?
Date of Birth of the plaintiff, in their contract
Date of Accident of the plaintiff, under general info for the case
Date of Loss, in the plaintiffs contract
You receive an email with an updated status. It states the client is "still pending/pre-suit status." What status would you select?
Litigation
Settlement Conference
Pending
Mediation
Which of the following is a reason you would decide to use a court docket to status a case?
Case is pending
Case is in litigation
Office regularly updates status via phone
Case is new
Select the information we need to match from our case info. To the docket info.
Attorney Name/Law Firm
Plaintiff Name
Date of birth
Date case filed is after Date of Loss
Case Type
You call an attorney's office and they state the case is in negotiations. What do you status the case as?
Settled
Settlement Conference
Litigation
Mediation
You receive an email that a case has an upcoming mediation. What are your next steps?
Status the case as settled, send a payoff
Status the case as mediation, forward to negotiation representative
Status the case as settlement conference
Status the case as mediation
From which device should you make all outbound calls?
Your personal cell phone
Ring central
Max client
It doesn't matter
Where can you find the social security number of the plaintiff?
Application
Contract
Case Notes
Case information window
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