IT'S QUIZ TIIIIIIIIIIIIIIIIIIIIIMMMMEEEEEEE!!!!!!!!!!!!!!!!!!!!
Demographic Update Quiz
Test your knowledge on the procedures and systems for updating member demographics and processing address changes! This quiz is designed to reinforce your understanding of essential steps and calculations.
- 10 Multiple Choice Questions
- Score Points for Correct Answers
- Engaging and Informative
WHERE DO WE GO TO UPDATE DEMOGRAPHICS FOR MEMBERS?
CRM
CI
QUICKSTART
NONE OF THE ABOVE
AFTER THE PAPI SCREEN, FOR ADDRESS CHANGE WHERE DO YOU GO NEXT
PEDM
PATR
PAAG
UMID
What is the calculation for LEP?
1 x 33 x Months NOT enrolled
1 x .33 x years NOT enrolled
1 x .33 x days NOT enrolled
1 x .33 x Months NOT enrolled
IN PATR SCREEN WHAT IS STEP 1?
555555555
010
DOB
CURRENT DATE
IN PATR SCREEN WHAT IS STEP 2?
555555555
F4
010
ENTER
IN PATR SCREEN WHAT IS STEP 3?
F4
100
010
ENTER
IN PEDM SCREEN, WHICH LINE GOES AT THE TOP
ZIP CODE
STREET ADDRESS
APARTMENT NUMBER
STATE
WHAT COUNTS AS NO CHANGE FOR DEMOGRAPHICS
I am calling to change address
I am calling to update my email on file
I am calling to verify the address on file is right
I am calling to update my name in the system?
Would a move from Florida to Antarctica be OSA?
Yes
No
True of False: You can calculate LEP for a member
TRUE
FALSE
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