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How to Properly Greet and Seat Customers

When a customer walks into our restaurant, you should...

Immediately acknowledge them

Ignore them

Avoid eye Contact

Keep talking to your co-workers

A customer is furious about the weather outside. She starts to yell at you and demands a discount because she has had a bad day. You should...

Yell back at her

Ignore her

Keep cool, calm, and collected

Laugh at her

You should never make promises to guests because nothing is truly guaranteed.

True

False

When no one is looking, you should take the opportunity to gossip with your co-workers.

True

False

Why is it important to follow the appropriate steps in greeting and seating customers?

To make more money

To avoid unnecessary issues

To become manager quicker

To get a promotion

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