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How to Properly Greet and Seat Customers

When a customer walks into our restaurant, you should...
Immediately acknowledge them
Ignore them
Avoid eye Contact
Keep talking to your co-workers
A customer is furious about the weather outside. She starts to yell at you and demands a discount because she has had a bad day. You should...
Yell back at her
Ignore her
Keep cool, calm, and collected
Laugh at her
You should never make promises to guests because nothing is truly guaranteed.
True
False
When no one is looking, you should take the opportunity to gossip with your co-workers.
True
False
Why is it important to follow the appropriate steps in greeting and seating customers?
To make more money
To avoid unnecessary issues
To become manager quicker
To get a promotion
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