How to Properly Greet and Seat Customers

When a customer walks into our restaurant, you should...

A customer is furious about the weather outside. She starts to yell at you and demands a discount because she has had a bad day. You should...

You should never make promises to guests because nothing is truly guaranteed.

When no one is looking, you should take the opportunity to gossip with your co-workers.

Why is it important to follow the appropriate steps in greeting and seating customers?