Modification
Customer Modification Practices Quiz
Test your knowledge on best practices for partner and guest modifications in bookings. This quiz will help you understand the correct procedures and communication needed during price changes and modification requests.
- 9 engaging questions to evaluate your understanding.
- Learn about proper communication with partners and guests.
- Perfect for anyone involved in booking management.
For PbB booking, you need to inform the customer about the price increase before and after the change.
Yes
No
If the partner has confirmed the change request, you must ask for a written confirmation (amount, name and position of the staff member that approved the request)
Yes
No
You can follow the "Fix incorrect Modification" GL, only when the partner wrongly modify the reservation.
Yes
No
We ask the partner to arrange the modification with the guest directly, only when the price increases.
Yes
No
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