Processing Refills

To dispense from the refill center double click the prescription you would like to fill.

True

False

If the patient has multiple prescriptions you should only fill the one that is due today

True

False

We use USPS first class mail, this take _____ days to arrive at the patients home.

5-7

1-2

2-5

7-9

If you find a mistake:

Print the label and cross out with marker and write the correct information

Immediately correct any error before proceeding

Submit a help desk ticket

What must you do if you find an error on a refill?

Fill out an incident report, because the previous fill made it to the patient with the error

Correct the error and fill as usual

The barcode and signature portion of the label are

Placed in HIPAA, we do not use these.

Placed in the bag.

Thrown out, we do not use these.

Kept for posting payment and to be placed on the signature log.

If a patient would like to pay their copay with cash for a mail order prescription you should:

Have them mail it to you

Tell them to pay next time they are in

Explain that mail order must be paid with a credit card before it is mailed out, but they are welcome to come in and pick it up if they would like to pay cash.

What goes in the shipping bag? (select all that apply)

A med guide for each prescription

The patient signature label

All medication bottles

Patient receipt

What do you do when you fill the last refill for a maintenance medication?

When is it acceptable to allow refills to fall into the negative?

What do you need to do on Friday's if your site is not open on the weekend?

When is it ok NOT to fill a refill showing due in the refill center?

Processing Refills

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