Call Types

Create an infographic-style image showcasing various types of telephone calls in a healthcare setting, with icons representing physician referrals, class enrollments, and crisis situations, in a warm color palette that conveys professionalism and care.

Call Types Quiz

Test your knowledge on call types with our engaging quiz! This quiz is designed for healthcare professionals and anyone interested in learning how to categorize different types of calls accurately.

Participate to understand better:

The right call type for patient referrals
Handling inquiries for class enrollments
Responding to crisis calls

10 Questions2 MinutesCreated by HelpingHands472

Which Call Type would we choose if the caller requests a physician referral for themselves?

Physician Referral (Patient)

Physician Referral (Caller)

Service or Class Info Only

Other

Which Call Type should I choose if the caller requests to register for an upcoming Baby Care class?

Class Enrollment (Caller)

Class Enrollment (Patient)

Service or Class Info Only/Full Demographics

Service or Class Info Only

"May I have the number to the Billing Department, please?"

Service or Class Info Only

Other

Facility/Service/Department Phone Number Only

Crisis Call

The caller requests the phone number to the office of Dr. Smith.

Physician Referral (Caller)

Physician Referral (Patient)

Business, Physician, Office, Hospital, Employee Calling for Patient

Information on Doctor by Name

A nurse with a physician's office contacts us to receive a referral to a specialist on behalf of one of their patients.

Business, Physician, Office, Hospital, Employee Calling for Patient

Physician Referral (Caller)

Facility/ Service/ Department Phone Number Only

Transferred to a Bilingual Advisor

The caller requests a physician referral for their spouse.

Physician Referral (Caller)

Physician Referral (Patient)

Information on Doctor by Name

Other

"I don't wish to enroll at this time, but I would like to know the dates of the next Maternity Tour, please."

Class Enrollment (Caller)

Class Enrollment (Patient)

Service or Class Info Only

Business, Physician, Office, Hospital, Employee Calling for Patient

"Could you connect me with the Medical Records department, please?"

Facility/ Service/ Department Phone Number Only

Service or Class Info Only

Other

Business, Physician, Office, Hospital, Employee Calling for Patient

The caller requests to sign up to receive the hospital's newsletter.

Class Enrollment (Patient)

Other

Crisis Call

Service or Class Information Only/ Full Demographics

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