Call Types
Call Types Quiz
Test your knowledge on call types with our engaging quiz! This quiz is designed for healthcare professionals and anyone interested in learning how to categorize different types of calls accurately.
Participate to understand better:
- The right call type for patient referrals
- Handling inquiries for class enrollments
- Responding to crisis calls
Which Call Type would we choose if the caller requests a physician referral for themselves?
Physician Referral (Patient)
Physician Referral (Caller)
Service or Class Info Only
Other
Which Call Type should I choose if the caller requests to register for an upcoming Baby Care class?
Class Enrollment (Caller)
Class Enrollment (Patient)
Service or Class Info Only/Full Demographics
Service or Class Info Only
"May I have the number to the Billing Department, please?"
Service or Class Info Only
Other
Facility/Service/Department Phone Number Only
Crisis Call
The caller requests the phone number to the office of Dr. Smith.
Physician Referral (Caller)
Physician Referral (Patient)
Business, Physician, Office, Hospital, Employee Calling for Patient
Information on Doctor by Name
A nurse with a physician's office contacts us to receive a referral to a specialist on behalf of one of their patients.
Business, Physician, Office, Hospital, Employee Calling for Patient
Physician Referral (Caller)
Facility/ Service/ Department Phone Number Only
Transferred to a Bilingual Advisor
The caller requests a physician referral for their spouse.
Physician Referral (Caller)
Physician Referral (Patient)
Information on Doctor by Name
Other
"I don't wish to enroll at this time, but I would like to know the dates of the next Maternity Tour, please."
Class Enrollment (Caller)
Class Enrollment (Patient)
Service or Class Info Only
Business, Physician, Office, Hospital, Employee Calling for Patient
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