DDE
DDE Core Values Quiz
Test your knowledge of the DDE (Delivering the Dune Experience) program! This quiz challenges you on essential aspects such as core values, gold level requirements, and effective customer interaction.
- Multiple choice questions
- Learn about customer service values
- Enhance your understanding of DDE
Which of these is not a core value?
Inspirational
Passionate
Responsibility
Energetic
How many levels is the DDE programme divided into?
6
10
8
3
When must you achieve bronze level by?
1 year
1 month
3 months
6 months
Which of these can you not use as a piece of evidence towards your silver sign off?
Customer compliment
Incentive Winner
Highest Commission
Highest Productivity
How many pieces of evidence do you need to become gold?
4
3
2
5
Which of these is the 4th step of DDE?
Establishing the customers needs
Making the product desirable
Overcoming objections
Presenting the product
Which of these is not essential to do when presenting the product?
Offering a pop sock
Offering a shoe horn
All of them are essential
Undoing zip/buckle/lace
What does PIK stand for?
Product is King
Product is Knowledge
Power is Knowledge
Power is King
What must you always do when serving at the till point?
Wrap shoes and walk bag round the till
Pair check and walk bag round the till
Pair check and wrap shoes
Pair check, wrap shoes and walk bag round the till
Fill in the missing gaps: Features _ but benefits _?
Show & Tell
Sell & Tell
Tell & Sell
Tell & Show
If we don’t have a customers size in stock, what must we never do?
Offer an alternative style
Leave the stockroom empty handed
Bring out the size in a different colour
Bring out a different size
How do we approach a customer?
Smile
Make eye contact
Use open ended question
Wave
How many features and benefits do you need to use when selling?
At least 1
At least 4
At least 2
At least 3
Which of these is not a core value?
Team work
Friendly & Respectful
Imagination & Creativity
Think Customer
What does DDE stand for?
Dune Daily Experience
Delivering the Dune Experience
Delivering the Daily Experience
Daily Dune Experience
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