End Of Week Quiz
End Of Week Quiz
Test your knowledge with our End Of Week Quiz! Designed to help you reinforce your understanding of key concepts related to customer service and telecom offerings, this quiz covers essential topics that everyone should know.
Join now to challenge yourself and see how well you can do!
- Multiple-choice questions
- Assess your understanding of key terms
- Engaging and informative
Name the tool we use for checking prices on handsets and sim only deals?
Matrix
Metric
Medic
Matron
Name the 5 stages of the customer cycle?
Contact, Divulge, Entice, Correct, Dispatch
Connect, Deliver, Expect, Complain, Describe
Connect, Discover, Excite, Confirm, Deliver
Contact, Discipline, Explain, Construe, Delight
If a customer’s bill production date is 5th of every month with the Direct Debit being paid on the 15th, and they upgrade on 6th November, what date will the next bill be produced?
15th Dec
5th Dec
5th Nov
15th Nov
What do we mean when we say TED question? What does the ‘TED’ stand for?
Touch, Evidence, Data
Time, Efficiency, Dial
Tell, Explain, Direct
Tell, Explain, Describe
In which application do you find the passcode when transferring or receiving a call from or to another department.
Matrix
Halo
OneKnowledge
Mobile Phone
Which three entertainment services do Vodafone offer with their Entertainment Plans?
Disney Plus, Hulu, Apple Music
Amazon Prime, Spotify Premium, YouTube Premium
Amazon Prime Video, Spotify, Now TV
YouTube Premium, Netflix, Deezer
What is the maximum Revenue Ratio we can use?
67%
66.99%
66%
67.99%
After how long can a customer upgrade from a sim only plan to another sim only plan?
After 3 Months
After 6 Months
In the last 6 Months
In the last 3 Months
What is the Standard warranty that comes with iPhone devices?
12 Months
6 Months
24 Months
18 Months
Where can you find the Pro Rata Calculator
Matrix
Fuse
Chrome
OneKnowledge
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