Repairs knowledge
What does NTCO stand for?
Night Time Call Out
Night Tomorrow Carry Out
Not Today Call Out
What would you use at the start of a note to chase a Job?
FYI
ACTION
Call
Who is the planner for Carpentry?
Lizzie B
Mike K
Beth H
Where do you find the Teams and Contact Page?
Teams
Emails
SharePoint
What advice would you give if someone calls with no power?
Check trips/credit if on a meter/ fault with SSE
Run away
Check with SSE
Where do we get the SOR codes for jobs?
DRS
Lagan
Locator +
How many action notes should be on a job before we call the planners?
5
3
1
Can big disabled adaptations be done straight away?
Yes
No
Depends on the job
How do we make ODS aware the job is a recharge?
Call them
Email them
Add Recharge to Job description
What time scale is Routine Repair?
90 Days
24 Hours
72 Working hours
28 days
What do we do for appointments for Brickwork?
Book
Email
Float
Do we ever take payments for repairs?
No
Yes
Sometimes
Are planners different to Team Leaders?
No
Yes
Can we raise repairs to a property if its not the tenant reporting it?
Yes
No
Maybe
Do we book appointments for evenings and weekends?
Maybe
Yes
No
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