Test Your Knowledge - ITSD - December 2019
Test Your IT Knowledge
Are you ready to challenge your understanding of IT services and support? This quiz is designed to test your knowledge on key topics related to IT Service Delivery and support processes. Whether you're a tech expert or just starting out, this quiz will provide valuable insights into your IT skills.
Key Features:
- 10 engaging multiple choice questions
- Relevant to IT Service Management
- Instant feedback on your performance
What is the full form of GSL?
Global Support Listing
GDC Support Listing
Global Support List
GDC Support List
What is the validity of a Windows password?
3 months
30 days
90 days
1 month
OSN is the Third Party for which regions Hardware issues?
Germany
Netherlands
France
Sainsburys
'Dover' Travelex stores are part of which region?
UK Seaways
UK Supermarkets
France Retail
North America Retail
What is this device?
Netgear Box
NUC box of Media Screen
Checkpoint Box
PDQ machine
I get an error while accessing MS Team. How will you guide me?
Check if I am a part of the MS Team group as per GSL.
Ask me to contact Gagz as per GSL.
Re-direct the call to O365 support
Ask me to contact Darshan Mantri.
Jack Unit
Power Adapter
ACE and SMARTEX applications are used in which region?
GWK
UAE
NAM
UK
GEMS Passback is a third party for which Sainsburys issues?
Hardware issues
Internet issues
MySainsburys issues
Printer issues
The correct format for summarizing priority issues is -
P1 / P2 -- IRnumber -- Issue -- Regions / No. Of users affected
P1 / P2 -- IRnumber -- Issue
IRnumber -- Issue -- Regions / No. Of users affected
P1 / P2 -- IRnumber -- Issue -- Team working on it.
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