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How to start & end a business call: 3 easy steps

Name:

What's the best way to start a formal business call to John Willard?

Hello, John.

Hi, Mr. Willard.

Hi, John.

Hello, Mr. Willard.

When you make a call, it's not important to ask whether the person has time to speak.

True

False

3. What's the best way to introduce yourself in a formal call?

This is Richard Bright from the accounting department of ABC Movers

This is Richard from ABC.

4. Which is correct?

I look forward to meeting you in person

I look forward to meet you in person.

5. Is it necessary to thank your colleague for the time they spent with you on the phone?

Yes

6. I'm calling to __________. Confirmed your attendance at the seminar.

Confirming your attendance at the seminar.

Confirm your attendance at the seminar.

7__________ a few minutes?

Are you having

Would you have

Do you having

Would you to have

8. Am I catching you __________?

At a bad time

At the bad time

At bad time

9. When you call someone you met once, it's a good idea to remind the person where you met.

True

False

10. I __________ by Sandra Williams in HR. Was referring to you

Was referred to you

Was refer to you

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