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How to start & end a business call: 3 easy steps

Name:
What's the best way to start a formal business call to John Willard?
Hello, John.
Hi, Mr. Willard.
Hi, John.
Hello, Mr. Willard.
When you make a call, it's not important to ask whether the person has time to speak.
True
False
3. What's the best way to introduce yourself in a formal call?
This is Richard Bright from the accounting department of ABC Movers
This is Richard from ABC.
4. Which is correct?
I look forward to meeting you in person
I look forward to meet you in person.
5. Is it necessary to thank your colleague for the time they spent with you on the phone?
Yes
No
6. I'm calling to __________. Confirmed your attendance at the seminar.
Confirming your attendance at the seminar.
Confirm your attendance at the seminar.
7__________ a few minutes?
Are you having
Would you have
Do you having
Would you to have
8. Am I catching you __________?
At a bad time
At the bad time
At bad time
9. When you call someone you met once, it's a good idea to remind the person where you met.
True
False
10. I __________ by Sandra Williams in HR. Was referring to you
Was referred to you
Was refer to you
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