VET DIET
VET DIET Proficiency Quiz
Test your knowledge and skills in VET DIET management with our comprehensive quiz! This quiz will challenge your understanding of various protocols and procedures related to diet approvals, ticklers, and customer interactions.
- 11 engaging questions
- Multiple-choice and checkbox formats
- Immediate feedback on your answers
When working on ticklers, where should we leave update notes?
Order, Tickler, Customer Level
Tickler and Customer Level
Order and Customer Level
Order and Tickler Level
Tickler Level
Customer and Autoship Level
When working on ticklers, where should we leave update notes?
Order, Tickler, Customer Level
Tickler and Customer Level
Order and Customer Level
Order and Tickler Level
Tickler Level
Customer and Autoship Level
When will we be entering HMS system?
July
Never
September
August
October
December
What is the formal voice template for verbal approval for unlimited approval?
"Thank you so much, would you like to approve this diet for the lifespan of the pet?”
"Thank you so much, would you like to approve this diet for the lifetime of the pet?”
"Thank you so much, would you like to approve this diet for the next year of the pet?”
"Thank you so much, would you like to approve this diet for no refills of the pet?”
If another agent is locked in a tickler, what should you do?
Report to a Lead
Take the Tickler and leave note within tickler that "Agent ABencomo is currently working on it."
Message agent via Slack
Leave Note on Order Level, "Agent ABencomo is currently working on it."
Take the Tickler
Where can you find Pet ID number? Select All that Apply:
Within BO Profile ID
Within Prescription ID
Within Pet Profile
We don't offer Pet ID Number
Within Chewy Store Front
Order Number
When do we reach out to an Approval Hub Clinic, Verbally?
Never
Second Contact
When a Customer Ask
Third Contact
First Contact
Every Touch
What should you do if you come across an order that is 10 days old? Select All that Apply:
Called Clinic for Verbal, if Applicable
Manually Cancel Order
Update Tickler
Contact CST
Leave Notes on Acct
Search Oracle for an Approval
Send Email
Ask Leadership for an extension on order
How are refills calculated?
QTY X Refills
Amount Ordered + Refills + QTY
QTY + Amount Ordered x Refills
Amount Ordered x Refills x QTY
QTY x Refills + Amount Ordered
QTY + Refills x Amount Ordered
Can we create separate approvals for a mutli-function diet?
True
False
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