Email Etiquette

Which one of the following are professional salutations in email?

Hey guys, Hello what’s up?

Yo, Hi folks

Dear, Hello, Hi

All of these

Modern day emailing is just like texting. Using acronyms, leaving out punctuation, and relaxing grammar rules are increasingly acceptable ways to save time and keep it concise.

Completely True

Somewhat True

False

How will you make sure you are sending clear cut, polite, and professional emails?

Using spelling and grammar check

Proofreading twice

Using a proper subject line

All of These

If an email has been sent to BOS and 10 other people together, "REPLY ALL" is not necessary.

True

False

If an email has been sent to your personal company email and 10 other people together, replying to the entire group is not necessary.

TRUE

FALSE

An email signature is your choice. You can use the company standard template, create your own or just not put a signature at all.

TRUE

FALSE

Which sentence do you think is most appropriate in professional communication?

Thank you so much.

Thank you so much!!!

Thanks much!

Thank you sooooo much :)

There are times when Yes, No and Thank You are acceptable ways of replying to a work email?

True

False

Font choice plays an important role in crafting a work email. What is Signatures required font for all emails?

Calibri

Arial

Tahoma

None of the these

A customer has sent an email asking for a last minute catering order. You have confirmed with the caterer that they will be able to fulfill the order. Is this an appropriate resonse?

Rashan,

ALL SET!!!!!!!! CATERING WILL BE HERE......ON TIME AS REQUESTED!!👍👍👍👍

| Signature Flight Support BOS

Yes

From: Boston

Sent: 24 April, 2023 00:57

To: JBS Ops

Cc: Veiga, Melissa; BOSVIP; Spadea, Diana (SFS-BOS)

Subject: RE: JO: 47312/31 - HANDLING REQUEST @KBOS / SXKMA

Look at above email, who would be the primary person to respond?

We strive to maintain professional communications with our customers. What is considered a timely response to an email?

Before my shift ends

Within a few hours

Depends on how important I think the email is

Within an hour

Email Etiquette

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