BUS MAN 7

Is what the business receives in the normal course of trading or operating, including sales fees, interest dividends royalties and rent.

Are what it has cost the business to provide its services or sell its products.

Is defined as the effective management of the formal relationship between the employer and employees, and involves the recruitment, selection, training, development, appraisal and dismissal of staff.

Covers all stages in the process of employing staff, from initial planning through recruitment, selection, induction, performance management, and eventual termination of employment.

Is the development of strategies to meet the business’s future human resource needs.

Is the use of the internet to conduct the full range of business activities.

Is the study of an employee’s job in order to determine the duties performed, the time involved in each of those duties, the responsibilities involved and the equipment required.

Is a summary of what the worker will be doing — the role they will have in the business in terms of duties and responsibilities.

Will indicate the sort of person the business is seeking in terms of personal qualities, skills, education and work experience.

Details the number, kind and variety of tasks that individual employees perform in their jobs. Jobs may be designed so they include a variety of tasks to keep employees interested and motivated.

Is the process of attracting qualified job applicants — by using advertisements, websites, employment agencies and word of mouth — from which to select the most appropriate person for a specific job.

Involves filling job vacancies with present employees, rather than looking outside the business.

Involves filling job vacancies with people from outside the business.

Involves choosing the candidate who best matches the business’s requirements.

Employees have an ongoing employment contract which includes all legally required entitlements.

Involves working fewer ordinary weekly or monthly hours compared with full-time employment

Is where employment is offered for a specific period.

Are employed on an hourly basis.

Is a system by which contributions are made to a fund which will provide benefits to an employee after retirement.

Is a legally binding agreement that sets out minimum wages and conditions for a group of employees.

Is an agreement that has been directly negotiated between the employer and employees of a business or enterprise.

Are additional wages paid to employees who are required to work outside of normally accepted working hours

Is a measure of business efficiency, and compares the output produced by the business with the quantity of inputs (equipment, labour and materials) required to produce that output.

Is monetary payment in return for the work an employee performs.

Is an hourly or weekly rate of pay.

Employees who earn a ........ Are paid a fixed amount each year, which is then divided by 26 to give a fortnightly salary, or by 12 to give a monthly salary.

Is forgoing salary in order to receive another non-cash benefit of equivalent value.

Are conditions that allow employees to balance work and family responsibilities more effectively.

Is about achieving the right amount of time for work and for personal or family life.

Is the belief that the employee will not lose their job

Is a law made by parliament.

Is a means of settling disputes in which a neutral third party assists the parties to reach a mutually acceptable agreement. Mediators do not suggest solutions, but assist the parties to reach agreement through their own suggestions.

Is a process involving a third party who assists the parties to reach agreement. It differs from mediation in that a conciliator is able to suggest solutions to the parties.

Is a process of acquainting new employees with the business — its history, structures, objectives, culture, policies and practices — and the jobs they will perform.

Is an official authorisation for an overseas visitor to enter a country and remain there for a specific period

Occurs when a family member is favoured for a position

Refers to measures taken to eliminate discrimination and to implement positive steps to overcome current and historical lack of equal opportunity.