Reno Coordinator Quiz No. 2
Reno Coordinator Quiz No. 2
Test your knowledge and skills with our Reno Coordinator Quiz No. 2! This quiz is designed to assess your understanding of ticket creation and troubleshooting within the Reno Coordinator role.
Upon completion, you'll gain insights into:
- Originating record types
- Crucial steps before creating tickets
- Handling internet connectivity issues
- Correct actions for specific issues
- Prioritization of tickets
So you’re in the middle of creating a ticket, what is the Originating Record Type that needs to be used?
APPT_ID
Showingtime_appointment
HQI ticket form
New Showingtime Feedback for
Before we create a ticket we need to review a very important thing, what would you say is that crucial step? Please select those that apply
I need to make sure that my VPN is connected.
I should write the ticket number in my tracker.
I need to make sure there are no duplicate issues.
I should just ignore the queue.
Oh no! You were working on a ticket and then suddenly your internet connection failed. What is the best thing to do in this situation?
I need to report this issue immediately with my immediate supervisor to avoid any misunderstandings.
Get a coffe and wait for it to get back on.
I’d take a nap.
I need to get ready for lunch.
Please select the correct action for this particular issue.
Jira Ticket Created
No Action - Blank Feedback
No Action - Neighborhood/Location
Zendesk Ticket Created
Please select the Priority that should be used for this issue.
P2
P1
P3
P0
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