Employee Code of Conduct Quiz

While I was visiting one of our customers, a customer's purchasing team member told me about the quality of IVL product. It is not my direct job responsibility to handle such complaint. Should I inform anyone at IVL about this issue?

No, you should not because it might cause confusion if take this complaint. You should tell the customer's purchasing team member to send a report to a correct channel.

No, you should not because it is not what you are assigned to do. You might be stepping on someone else's work area if you do so.

Yes, you should. As states in our Values, it is essential for us to ensure that your products meet the customers' requirement. Sincerely receive this information and pass it information to a relevant department. You can also suggest the customer a proper complaint channel for future reference.

It's ok if I receive a three-dollar pen with a company logo from your business partner in the first meeting

No, you should not because it might cause confusion if take this complaint. You should tell the customer's purchasing team member to send a report to a correct channel.

No, you should not because it is not what you are assigned to do. You might be stepping on someone else's work area if you do so.

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