GENRERAL COLLECTION TEST
General Collection Test Quiz
Test your knowledge with our General Collection Test. This quiz covers essential guidelines and knowledge every payment agent should know, ensuring a smooth and effective communication with customers.
Learn about:
- Proper dispositions to use with customers
- Handling customer inquiries and concerns
- Maintaining professionalism in challenging situations
If any customer is ready for payment agent should be mark this in which disposition ?
PTP
RTP
CB
OTP
If any customer want address of your Working office you have to share or Not
YES
NO
If Any Customer Want Waiver ....Agnet Should be _______
Directly Provide Without Any Discussion
Agent have to Discussed With his Seniors
Not any Waiver Given
Waiver is Not Available
If Any Customer Abuses You ...You have to Abuse him Back
True
False
What is DRR
Daily Required Run-Rate
Domestic Run Rate
Daily Runner Runrate
Distance Run Rate
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