National Patient Safety Awareness Week Quiz
National Patient Safety Awareness Week Quiz
Test your knowledge about patient safety and communication skills in healthcare! This quiz is designed to help you understand essential concepts and practices related to effective patient interactions.
- 10 engaging questions
- Multiple choice and true/false formats
- Improve your communication skills
Which of the following is NOT a required skill of Active Listening?
Removing Physical Barriers
Focusing on other matters while the patient is attempting to communicate with you
Maintaing Professional Body Language
What is a perceptual barrier?
Difficulty listening when consumed with emotion
Differing communication styles due to gender
Emotionally withdrawing from a patient
Lack of awareness of patients’ perspectives and ideologies
What is Emotional Awareness?
The ability to identify, use, understand, and manage your own emotions in positive ways
What you say and how you say it
Removing physical barriers between the patient and employee
True or False: Self-Management requires you to build on stress relief skills.
True
False
True or False: Mindfulness does not assist in Self-Awareness.
True
False
What communication skill (s) does Emotional, Self, and Social Awareness describe?
Active Listening
Verbal Communication
Nonverbal Communication
Conflict Resolution
Understanding Barriers
Which of the following actions should peers NOT carry out when responding to patients' concerns?
Follow up
Be specific; Provide specific suggestions
Make communication irregular
Try to make it a positive process and experience
True or False: A goal of feedback is to make criticism personal and nonspecific.
True
False
Which statement (s) allow us to respond to conflict effectively?
Make conflict resolution the priority rather than winning or "being right"
Be willing to forgive
Pick your battles
All of the above
None of the above
True or False: If uncomfortable with your emotions/unable to manage them in times of stress, you won’t successfully resolve conflict
True
False
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