Escalation Process
Escalation Process Quiz
Test your knowledge on the escalation process within our clinical systems. This quiz will challenge your understanding of procedures and practices related to clinical and non-clinical callbacks.
- 10 Engaging Questions
- Multiple Choice and Checkbox formats
- Instant Feedback on Answers
What system do you use to organise and clinical call back?
Spectrum
CIC
Odyssey
Salesforce
What must you copy into the notes on Salesforce when you finish your clinical call back?
Case Number
Nothing just make a detailed note
Spectrum ID number
Call Number
Who do you change the owner of your case to after completing the clinical call back for close contact and Non COVID symptoms?
Christina Pears
Healthline Non-Clinical Escalation
Leave it under your name
Your supervisor
What is the patient outcome for non-compliant calls on Spectrum?
Non Compliant
HCM Non Compliance
Isolation Breach
HCM Admin Call
When doing a non-clinical call back where do you transfer the case to?
Christina Pears
Leave it under your name and close case
Healthline Non-Clinical Escalations Queue
Your supervisor
When would non- clinical escalation be needed?
The Service user hasn't picked up their phone for over 48 hours
The service User does not believe they are a close contact
The service user has non- Covid symptoms
The service user thinks someone else in their household is a close contact
Why is it important to check if the assigned case is symptomatic (Covid symptoms)?
If someone has Covid consistent symptoms it is important to capture the details of the symptoms and suspend the case
If you know this person has Covid consistent symptoms you will have to raise a clinical call back and a Clinician will call them back to go through the detailed symptoms.
If someone has Covid consistent symptoms you should advise them to call a PHU and ask for further instructions
A. If someone has Covid consistent symptoms, it is important to hand over this case to the PHU.
What symptom do you put in spectrum when SU suspects they are/suspect a close contact?
Leave it blank
None Given
Close contact
Use Odyssey
When would you use Odyssey?
Odyssey is used for every callback
When SU has COVID symptoms
Never
When SU symptoms aren't covid related
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