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#lottallamalearning

What are the five store operational focuses for 2017?

Approach, customer order, leveraging loyalty, visual execution, profitability

Llamas, WME, prices, SMS text, customer engagement

Recovery, llamas, approach, offer a basket, Nyakers

Greet, approach, offer a basket, LOD program, sweeping

When do you call a manager up to check a bill?

When you get any cash.

When you get a $50 or $100.

When you get a $20 or higher.

When a customer pays with exact change.

Which of the following is a million dollar baby?

Clearly Canadian.

Pumpkin Spice Coffee.

Kinder Chocolate.

Advent Calendars.

Who in store can process an ISPU (this is when a customer comes up to pick the items up)

Only managers and our POS team.

Anyone. We just hand them the product.

The cashier.

The customer.

What is the only task we are allowed to do during store hours?

Build new shops.

Work the truck.

Recovery.

Complete new schematics.

What are the benefits to WME?

Member only savings, coupons and rewards, earn free coffee, birthday coupons

You get a ton of emails.

We take your phone number and call you all hours of the day.

You will never be able to shop anywhere else....ever again.

What are the benefits to SMS text?

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