PCBA - Pega Business Architect - Test 1
PCBA - Pega Business Architect Certification Quiz
Test your knowledge and skills as a Pega Business Architect with this comprehensive quiz. Designed for aspiring professionals, this quiz covers a wide range of topics including case management, report configuration, service levels, and business rule delegation.
Whether you are studying for certification or looking to enhance your understanding of Pega, this quiz is a great way to assess your readiness. Key features:
- 37 challenging questions
- Immediate feedback on your performance
- Enhance your Pega expertise
You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the employees of the manager and their hire dates. How do you support this request?
A. Summarize the manager column.
B. Sort the manager column.
C. Group the manager column.
D. Filter the manager column.
You have been asked to create a pie chart that shows the number of cases each manager has created. A list report contains columns for manager name, case ID, and office. How do you configure the list report in order to create the pie chart?
A. Summarize the manager name column.
B. Group the manager name column.
C. Group the case ID column.
D. Summarize the case ID column.
You are preparing to delegate a number of business rules. What three prerequisite actions must be taken before you can delegate the business rules? (Choose Three)
A. Ensure the delegated ruleset exists in the Production rulesets list.
B. Ensure a ruleset that will contain the delegated rules exists.
C. Ensure a ruleset exists for the users who will manage the delegated rules.
D. Ensure an access group exists for the users who will manage the delegated rules.
E. Ensure the delegated rules are added to a locked ruleset.
A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?
A. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.
B. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.
C. Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis.
D. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.
Consider the following scenario: *During the Interview process for a Job Application case, an administrative assistant selects the date and location of the interview. *Next, an email invitation is sent to the candidate. *During the interview, the hiring manager captures notes from the discussion. *Finally, the candidate is assigned a technical exercise and the results are added to the case. Select two step names that follow the guidelines for identifying and naming the steps in the process. (Choose Two)
A. Schedule Interview
B. Notify Candidate
C. Ask Questions
D. Technical Exercise
Consider the following user story: As a customer, I want to be able to cancel an open service request at any time. Select the configuration option that satisfies the user story.Consider the following user story: As a customer, I want to be able to cancel an open service request at any time. Select the configuration option that satisfies the user story.
A. Add a stage-only action to each stage in the case life cycle
B. Configure the Cancel button on the user views to resolve the case.
C. Add a case wide action to the case life cycle.
D. Add an alternate stage to the case life cycle.
An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order. How do you configure the approvals in the application?
A. Add the manager approval to an alternate stage in the case life cycle.
B. Configure a parallel process for each of the required approvals.
C. Add an optional process to each approval in the appropriate stage.
D. Configure a single cascading approval based on an authority matrix.
How do you adjust the urgency of an aging assignment to increase the likelihood that the assignment is completed before the deadline?
A. Apply an urgency adjustment to the goal interval.
B. Apply an urgency adjustment to the deadline interval.
C. Adjust the default assignment urgency.
D. Add an escalation action to the goal interval.
A home loan application requires approvals from the Legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?
A. Create an approval step with cascading approval.
B. Apply business logic to route a single assignment in the correct order.
C. Route an assignment to a work queue where both roles have access.
D. Create an approval process for each manager in parallel.
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the ___________ in the service level to 5 days.
A. goal
B. Passed deadline
C. deadline
D. urgency
You are defining a user view for a loan application. If the loan applicant indicates there are one or more open accounts, the Date account opened must be before the current date. Select the approach that meets the validation requirements.
A. Use a validate rule to verify the Date account opened is in the past.
B. Use a calendar control to verify the Date account opened is in the past.
C. Use a pick list control to verify the Date account opened is in the past.
D. Use a when rule to verify the Date account opened is in the past.
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim. How do you configure the resolve process to support this requirement?
A. Add a Send Email step as an optional action.
B. Add a Send Email step and include all required parties.
C. Route the email to all the recipients in a Collect Information step.D. Route an Approval step to the required parties.
A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check. How do you configure the case types to reflect their relationship?
A. Make credit card request a child case of credit check.
B. Make credit check a child case of credit card request.
C. Make both loan request and credit check top cases.
D. Make credit check a spin-off case of credit card request.
An airline has the following requirement: A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares that they will travel with a service animal. How do you configure the case life cycle to meet this requirement?
A. Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.
B. Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to run the process.
C. Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.
D. Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.
How do you provide users with guidance for completing a form and avoid the need for application training?
A. Send a notification to the assigned user.
B. Add an instruction to the assignment.
C. Add an optional action to the case to explain the task.
D. Add the corresponding step to an appropriate stage.
Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose Two)
A. Coding
B. Testing
C. Accuracy
D. Speed
Given the following scenario for property insurance claims, which type of decision rule should be used to configure the decision? After a property insurance claim has been filed, any claim that involves flood damage must be reviewed by a flood claim specialist before being sent to a claims adjuster. All other property insurance claims can be sent to the claims adjuster without this step.
A. When
B. Constraints
C. Decision Table
D. Declare Expressions
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed deadline intervals?
A. Service level processing is halted until the assignment is completed.
B. Urgency value remains at 100, but other service level processing continues.
C. The user is notified that the maximum urgency has been reached.
D. Urgency value continues to increment as configured.
You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?
A. Identify the initial backlog of case types.
B. Identify the scope of the initial release.
C. Help to groom user stories ahead of a sprint.
D. Organize the Project Kickoff meeting.
A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?
A. Use the purchase requests column to group the cost centers.
B. Filter the results so that only cost center and purchase requests are included in the report.
C. Summarize the regional cost centers by count.C. Summarize the regional cost centers by count.
D. Summarize the purchase requests column by count.
Which two dependencies do you enforce with a Wait step? (Choose Two)
A. Pausing a case until a predetermined time expires
B. Preventing a case from resuming until an automated decision executes
C. Preventing a case from entering a stage until a condition is met
D. Pausing a case until another case (or all cases) reach a specified status
In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy. Both the vendor and customer should be notified at each milestone. To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
A. Set the goal to be the required response time based on policy and send notifications to both parties.
B. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
C. Set the deadline to be the required response time based on policy and send notifications to both parties.
D. Set the goal to be the desired response time based on policy and send notifications to both parties.
Consider the following user story: As an account owner, I want to be able to add a member to my account so I can give the member temporary access. Which two questions help you define the fields for the user view? (Choose Two)
A. Will field information about the temporary member be stored in an external database?
B. What fields does the account owner need to see to be able to add a temporary member?
C. How do the fields for the temporary member need to be displayed?
D. Do the fields about the temporary member need to be displayed in multiple languages?
How do you route an assignment so that any available member of the department can perform the task?
A. Route the assignment to a work queue.
B. Route the assignment to the admin user ID.
C. Route the assignment separately to all members.
You are developing a car maintenance application for a car service center. Specific services are performed by different teams. Example services are oil changes, tire rotations, and windshield wiper inspections. Which two configuration options perform the correct assignment routing? (Choose Two)
A. Configure all assignments to route to the service manager who then assigns the tasks to the specific team.
B. Configure routing to use business logic to assign tasks to the appropriate team using the type of service.
C. Configure single level approval routing to a supervisor who assigns the task to the specific team.
D. Configure routing to a skilled work group using the appropriate skill parameters for the selected service.
A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment. To determine what type of routing to apply to each assignment, what question do you ask yourself?
A. Is any special correspondence needed?
B. Can the work be delegated to other users?
C. How long does the work take to complete?
D. Who should do the work?
The Pega Business Architect's main focus is on which of the following? (Choose three)
A. Business value assessment
B. Communications with project sponsors and stakeholders
C. Rule re-usability
D. Design integrations with external applications
E. Portal design and implementation
F. Business benefits
Select the characteristic used to identify candidate rules to be delegated to business users.
A. Changing business conditions require that the rule be managed without IT intervention.
B. Ownership of changes to delegated rules changes from work group to work group.
C. Frequent changes are needed to continuously redefine the user experience.
D. Changes to business conditions require that the rule be managed with IT intervention.
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case. Contact information changes must not alter or interrupt the primary flow of the case. Which option meets the needs of this requirement?
A. Add an assignment to the case life cycle.
B. Add an alternate stage to the case life cycle.
C. Add a stage with a start condition to the case workflow.
D. Add an optional action to the case workflow.
As part of a purchase order case, after someone completes a purchase, a confirmation email is sent. How do you design the case life cycle to send the email?
A. As part of the case configuration
B. As part of the stage configuration
C. As a separate process step
D. As an alternate stage
A graphics services team creates high quality images and videos for presentations. A customer fills out a form to initiate a request. When writing the specification, what two questions can you ask the business users to help define the appropriate data elements for the user view? (Choose Two)
A. What information is needed for the graphics services team to process the request?
B. Should the service request be implemented as a web service?
C. How does the information need to be presented to the customer as they complete the service request?
D. How does the graphics services team store the request?
A graphics services team creates high quality images and videos for presentations. A customer fills out a form to initiate a request. What is the best way to design routing so any team member can work on any given graphics request?
A. Route the request to all team members
B. Route the request to the manager of the team.
C. Route the request to a specific team member.
D. Route the request to a work queue.
Consider the requirement: After three unsuccessful log in attempts, a JavaScript routine should run and lock the user out of the system. In what way does the requirement violate best practices?
A. It is not in business terms
B. It is not atomic
C. It is not verifiable
D. It is not solution free
Consider this specification: The user enters billing and shipping information for the order. The user desires to use shipping and billing information that differs from the information stored in their account. The Shipping department will ship the ordered items to the "Shipping Address" as noted on the order. Following best practices, this specification is ____________________________________.
A. Not valid because it does not describe how it will be implemented.
B. Not valid because it combines details that address multiple functionality or requirements.
C. Valid because it is written in business language.
D. Valid because it provides enough detail to understand the full case life cycle of the ordering process.
You are attending a Grooming/Elaboration meeting as the project team business architect. The moderator asks you if it is alright to adjourn the meeting. You double-check the session deliverables. You have detailed feedback on the case life cycle designs and user view drafts. The outstanding action items have follow-up plans. What is your response?
A. Yes, we can close the meeting. We have everything we need.
B. No. The system architect needs to build the application in Pega before the meeting closes.
C. No. The QA testing representative still needs to develop a test plan.
D. No. We still need team consensus on the artifact drafts and feedback.
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