Insurance Claims Case Management Quiz

How do you indicate the progress of a case towards resolution?

The business process for an automobile insurance claim consists of the following phases:​ Submission: The customer contacts a customer service representative to file the claim​ Review: An adjuster reviews the claim, assesses the damages to each vehicle and provides an estimate of the cost of repairs.​ Repair: A third-party performs the repairs on each vehicle communicating with the adjuster and customer necessary.​ Verification: After each vehicle repair, the adjuster closes the claim.​ According to Pega best practices, which phase can you implement as a child case?

All cases of a certain case type must be completed within a period of 5 days. To meet this requirement, you need to set the _________ in the service level to 5 days.

When developing a Pega App, you were given a task to add a passed deadline SLA, which studio will be able to implement it?

On a service level, the passed deadline interval is measured from _____.

Case type for voice over, the application has roles for actors and editors. How do you setup work for the case type?

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service. ​ ​ How do you configure assignment routing to review warranty service requests?

A stakeholder notice that the Send email step in the case is not sending an email. Which work item do you create in Agile Workbench to address this request?

A stake holder prefer to a group a set of existing actions into a multistep form, which work item do you create in agile workbench to address this change request