Berrytree Leasing Agent Quiz
Berrytree Leasing Agent Knowledge Challenge
Welcome to the Berrytree Leasing Agent Quiz! Test your knowledge on the properties we manage, our operational procedures, and other essential information crucial for success in our leasing team.
This quiz is designed to enhance your understanding and retention of important details that will benefit you in your role. Prepare yourself with key topics including:
- Property management specifics
- Maintenance request procedures
- Resident communication protocols
What are the four properties our Berrytree office manages?
Berrytree, Glenwood, Waterbury Place and The Hamptons
Berrytree, Waterbury Place, Capitol Villa, The Lodges
Glenwood, Waterbury Place, The Oaks, Berrytree
The Hamptons, Berrytree, Waterberry Pointe, Glenwood
What zone are we?
E6
E2
E5
E8
B2
C2
B5
BT4
How many entrances/exits are there for Glenwood?
Two
One
Three
None, it's a gated community, you need to be buzzed in to enter.
If a package is dropped off at the office with the address, 4484 Karen Ann Drive Apt 12, what building would that be?
A Building
E Building
D Building
G Building
A resident calls in and asks to put in a maintenance request. They report that their ceiling is leaking water in the bathroom. What would you put that as in the service request?
WO, Work Order
P1, Emergency
An applicant is on the line and wants to know where they can send their qualifying documents. What is our Leasing Agent email?
Berrytreeagent@dtnmgt.com
Berryleasingoffice@dtnmgmt.com
Berryagent@dtnmgt.com
Berryagent@dtnngt.cc
True or False: If a parent calls and asks to go over their child's ledger, we must tell them the necessary information as they are the ones paying for their child's rent.
True.
False.
A resident with an Individual lease wants to cancel their lease and move out. What steps must they do in order to do so? (check 3)
Submit at least 5 subleaser leads
Hand in their keys on the date specified on the paperwork
Pay a $250 cancellation fee
Pay 1.75 times their current rent as an early move-out charge
Sign the appropriate cancellation paperwork
What are the type of pens we have for residents to write and sign with at the office?
Pilot G6 Gel pens
BIC Velocity Originals
BIC Round Stick M Blue pens
Platinum Preppy fountain pen
A resident calls and asks when we close on weekends. What time do we close on weekends?
6:30 pm
5:00 pm
4:45 pm
3:00 pm
True or False? You get a call from a resident asking when the hot tub will close for the winter. You tell them that we'll close the hot tub and pool as soon as there are two weeks of consistent weather.
True, we close the pool and hot tub in the winter and re-open it in the spring.
False, the hot tub is open year-round.
What are all of the qualifying documents an applicant can send us if they are not a full-time student?
Their last 3 paystubs, their latest tax returns, and a Driver's License
An official letter of employment, their last 5 paystubs, and any form of photo ID
Photo ID, their last 3 paystubs, and or an official letter of employment
Photo ID, their Credit statement, their professional resume, and their email
What does a negative value on a resident's ledger mean for them?
They owe us rent
They overpaid or have credit
Their check was bounced and they'll need to contact Matt
The credit/debit card information they have on their Resident portal is incorrect, so the payment didn't go through.
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