Berrytree Leasing Agent Quiz

A vibrant and engaging office environment depicting a leasing agent assisting residents, with visuals of various properties like apartments, maintenance tools, and leasing documentation in the background.

Berrytree Leasing Agent Knowledge Challenge

Welcome to the Berrytree Leasing Agent Quiz! Test your knowledge on the properties we manage, our operational procedures, and other essential information crucial for success in our leasing team.

This quiz is designed to enhance your understanding and retention of important details that will benefit you in your role. Prepare yourself with key topics including:

Property management specifics
Maintenance request procedures
Resident communication protocols

13 Questions3 MinutesCreated by CleverAgent402

What are the four properties our Berrytree office manages?

Berrytree, Glenwood, Waterbury Place and The Hamptons

Berrytree, Waterbury Place, Capitol Villa, The Lodges

Glenwood, Waterbury Place, The Oaks, Berrytree

The Hamptons, Berrytree, Waterberry Pointe, Glenwood

If a package is dropped off at the office with the address, 4484 Karen Ann Drive Apt 12, what building would that be?

A Building

E Building

D Building

G Building

A resident calls in and asks to put in a maintenance request. They report that their ceiling is leaking water in the bathroom. What would you put that as in the service request?

WO, Work Order

P1, Emergency

An applicant is on the line and wants to know where they can send their qualifying documents. What is our Leasing Agent email?

Berrytreeagent@dtnmgt.com

Berryleasingoffice@dtnmgmt.com

Berryagent@dtnmgt.com

Berryagent@dtnngt.cc

True or False: If a parent calls and asks to go over their child's ledger, we must tell them the necessary information as they are the ones paying for their child's rent.

True.

False.

A resident with an Individual lease wants to cancel their lease and move out. What steps must they do in order to do so? (check 3)

Submit at least 5 subleaser leads

Hand in their keys on the date specified on the paperwork

Pay a $250 cancellation fee

Pay 1.75 times their current rent as an early move-out charge

Sign the appropriate cancellation paperwork

What are the type of pens we have for residents to write and sign with at the office?

Pilot G6 Gel pens

BIC Velocity Originals

BIC Round Stick M Blue pens

Platinum Preppy fountain pen

True or False? You get a call from a resident asking when the hot tub will close for the winter. You tell them that we'll close the hot tub and pool as soon as there are two weeks of consistent weather.

True, we close the pool and hot tub in the winter and re-open it in the spring.

False, the hot tub is open year-round.

What are all of the qualifying documents an applicant can send us if they are not a full-time student?

Their last 3 paystubs, their latest tax returns, and a Driver's License

An official letter of employment, their last 5 paystubs, and any form of photo ID

Photo ID, their last 3 paystubs, and or an official letter of employment

Photo ID, their Credit statement, their professional resume, and their email

What does a negative value on a resident's ledger mean for them?

They owe us rent

They overpaid or have credit

Their check was bounced and they'll need to contact Matt

The credit/debit card information they have on their Resident portal is incorrect, so the payment didn't go through.

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