Getting Started at Ornament Shop 2
Ornament Shop 2 Quiz
Welcome to the Ornament Shop 2 Quiz! Test your knowledge about our shipping processes and customer service practices. This quiz is designed to help you understand essential aspects of your role and ensure smooth operations within our team.
- 5 multiple-choice questions
- Learn more about order tracking and customer interactions
- Score points and enhance your expertise!
What is the Ship Due Date?
The date the order arrived to the customer
The date that the order is due/supposed to leave our facility.
The date that the order actually shipped/left our facility
The date the order was entered
What does setting yourself Active in Kustomer mean?
I am ready to work! Conversations in Kustomer will begin to be assigned to me
I am finished working. Conversations will NOT be assigned to me.
I am working out.
I need in need of assistance.
Where can you find the customer's order tracking information?
On the website
In Slack
Under Order Information - Shipping Details in Kustomer
Reaching out to UPS
What is the PrintURL?
What printer the ornament the ornament will go in
The exact preview that the customer saw when ordering. This shows their personalization on the item they ordered
A picture of the website
UPS tracking information for the customer's order
What will you use Kustomer for?
Clocking in and out
Contacting your lead
Entering reships
Viewing and responding to customer inquiries
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