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Internet Service Provider Satisfaction Survey

What kind of internet connection do you have at home?

ADSL

FIBRE

LTE

I do not have internet at home

What speed is your internet connection? (Mbps)

Who is your ISP (internet Service Provider)?

Telkom

MWeb

Web Africa

Cyber Smart

Telsense

AfriHost

Vox Telecom

Other

Please Specify:

How satisfied are you with your ISP's Customer Service?

Very Satisfied

Satisfied

Neutral

Disatisfied

Very Disatisfied

How satisfied are you with your ISP's quality of connection?

Very Satisfied

Satisfied

Neutral

Disatisfied

Very Disatisfied

Would you recommend your ISP to a friend?

Extremely Likely

Very Likely

Somewhat Likely

Not So Likely

Not At All Likely

Do you think you get the full value of you money?

Strongly Agree

Somewhat Agree

Neither Agree nor Disagree

Somewhat Disagree

Strongly Disagree

What would you like to be improved?

Would you like to move to an ISP with better service and quality?

Yes

Would you like to try the ADSL quiz and show us how intelligent you are?

Yes

What cable connects your ADSL modem/router to the internet?

Regular telephone cables

A coaxial cable

USB cables

The fastest connection supported by DSL is

15 Mbps

40 Mbps

100 Mbps

150 Mbps

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