Quality Management Test 1

Which of the following statements about Functional Benchmarking is correct?

It involves comparing of specific processes with "best in class" across different industries.

This is a comparison with direct competitors, whether of products, processes or services within the same market.

Legal issues often arise before, during and after benchmarking practices.

It involves comparison between businesses or functions within the company.

While preforming FMECA analysis, you identify a cause of failure with occurrence score 2, severity score of 4 and detection score of 5. What is the RPN score of this cause of failure?

200

Which of the following will be enhanced if an effective QMS is implemented?

Which of the following techniques or tools is most useful in determining the relationship between two variables?

A process involvement tool that sorts the 'vital few' from the 'initial many' is:

Which of the following sets of elements identifies the major classifications used in a cost of quality systems?

Appraisal, warranty, failure

Auditing, external failure, rework

Training, external failure, delayed delivery

Prevention, appraisal, failure

The ideal results of a quality training effort would NOT INCLUDE which of the following?

Reduced defects and employee turn-over

Improved productivity and job satisfaction

Increased cost of quality results

Improved working methods and morale

Which of the following is not necessarily a key element of TQM?

Automation of the product

Continuous improvement

Collaboration between departments in cross functional teams

Top management commitment

A company incurred the following quality costs in the last month: Quality auditor training ($10'000), Repairing finished product ($5000), Process capability studies ($30'000), Evaluating finished product ($50'000), Manufacturability study ($1000). How much did the company spend on prevention costs?

Which of the following statement about ISO 9001 is false?

ISO 9001 is the only standard in the family that can be used for certification

ISO 9001 is the standard that gives requirements for a QMS

ISO 9001 is a generic standard

Certification is a requirement of ISO 9001

Which of the following statements about Scatter Diagrams is NOT correct?

It can be used to display the direction of the relationship between variables

It can be used to display the strength of the relationship between variables

It can be used to interpret data by displaying the possible relationship between variables

It can be used to show only the linear relationship between variables

What type of cost is the inspection of sub-assemblies delivered by a supplier?

Which of following statements is correct?

Inspection is a detection-based approach

Inspection usually involves customers and suppliers

All personnel are involved in inspection activities

Inspection is 100% effective

Which of the following is NOT a reason for using FMECA?

To identify possible failure modes and mechanisms

It is demanded by ISO 9000 standards

To identify safety hazards and liability problem areas

To assist in preventing failure modes

To prioritise corrective actions for potential failure modes

Which of the following statements about Control Chart is NOT correct?

It is a powerful tool to examine variation in most processes

It is a chart of attribute data which show things in their order of importance

The process is under statistical control if the outputs do not exceed the control limits

Out of control points may be subject to common or special causes

Which of the Quality Gurus is associated with the phrase "Quality is Free"?

Crosby

Feigenbaum

Juran

Deming

Which of the following would be associated with Benchmarking?

Which of the following statements is WRONG?

Investing a fixed amount of money in prevention reduces cost of quality more than investing in inspection

Reducing the Cost of Poor Quality is usually easier than reducing the cost of 'doing it right first time'

Best practice, proactive management focuses on primarily on identifying and correcting defects internally in the company

Cost of quality can be reduced if the cost of prevention is increased

Which of the following will BEST assure quality in most organisations?

Make sure all employees have a high quality attitude

Hire an energetic quality assurance manager

Use only high quality suppliers

Automate the process where possible

Unlock and Upgrade

Remove all limits from your Quizzes

Quality Management Test 1

More Quizzes