Quality Management Test 1
Quality Management Mastery Quiz
Test your knowledge on quality management principles and practices with this comprehensive quiz! Whether you're a student, teacher, or a professional in the field, this quiz provides an excellent opportunity to assess your understanding of key concepts.
- 20 challenging questions
- Detailed coverage of quality management topics
- Instant feedback and scores
Which of the following statements about Functional Benchmarking is correct?
It involves comparing of specific processes with "best in class" across different industries.
This is a comparison with direct competitors, whether of products, processes or services within the same market.
Legal issues often arise before, during and after benchmarking practices.
It involves comparison between businesses or functions within the company.
While preforming FMECA analysis, you identify a cause of failure with occurrence score 2, severity score of 4 and detection score of 5. What is the RPN score of this cause of failure?
5
40
11
200
Which of the following will be enhanced if an effective QMS is implemented?
Customer satisfaction
Employee involvement
Conformance of product or service
Quality awareness
All of the above
Which of the following techniques or tools is most useful in determining the relationship between two variables?
Pareto diagram
Cause and effect diagram
Control chart
Line graph
Scatter diagram
A process involvement tool that sorts the 'vital few' from the 'initial many' is:
Cause and effect diagram
Scatter diagram
Histogram
Pareto diagram
None of the above
Which of the following sets of elements identifies the major classifications used in a cost of quality systems?
Appraisal, warranty, failure
Auditing, external failure, rework
Training, external failure, delayed delivery
Prevention, appraisal, failure
The ideal results of a quality training effort would NOT INCLUDE which of the following?
Reduced defects and employee turn-over
Improved productivity and job satisfaction
Increased cost of quality results
Improved working methods and morale
Which of the following is not necessarily a key element of TQM?
Automation of the product
Continuous improvement
Collaboration between departments in cross functional teams
Top management commitment
A company incurred the following quality costs in the last month: Quality auditor training ($10'000), Repairing finished product ($5000), Process capability studies ($30'000), Evaluating finished product ($50'000), Manufacturability study ($1000). How much did the company spend on prevention costs?
$11'000
$41'000
$46'000
$96'000
None of the above
Which of the following statement about ISO 9001 is false?
ISO 9001 is the only standard in the family that can be used for certification
ISO 9001 is the standard that gives requirements for a QMS
ISO 9001 is a generic standard
Certification is a requirement of ISO 9001
Which of the following statements about Scatter Diagrams is NOT correct?
It can be used to display the direction of the relationship between variables
It can be used to display the strength of the relationship between variables
It can be used to interpret data by displaying the possible relationship between variables
It can be used to show only the linear relationship between variables
What type of cost is the inspection of sub-assemblies delivered by a supplier?
Prevention cost
External failure cost
Appraisal cost
Internal failure cost
Non conformance cost
Which of following statements is correct?
Inspection is a detection-based approach
Inspection usually involves customers and suppliers
All personnel are involved in inspection activities
Inspection is 100% effective
Which of the following is NOT a reason for using FMECA?
To identify possible failure modes and mechanisms
It is demanded by ISO 9000 standards
To identify safety hazards and liability problem areas
To assist in preventing failure modes
To prioritise corrective actions for potential failure modes
Which of the following statements about Control Chart is NOT correct?
It is a powerful tool to examine variation in most processes
It is a chart of attribute data which show things in their order of importance
The process is under statistical control if the outputs do not exceed the control limits
Out of control points may be subject to common or special causes
Which of the Quality Gurus is associated with the phrase "Quality is Free"?
Crosby
Feigenbaum
Juran
Deming
Which of the following would be associated with Benchmarking?
Failure to empower employee
Failure to communicate the plan
Project definition is inadequate
A contingency plan is missing
All of the above
Which of the following statements is WRONG?
Investing a fixed amount of money in prevention reduces cost of quality more than investing in inspection
Reducing the Cost of Poor Quality is usually easier than reducing the cost of 'doing it right first time'
Best practice, proactive management focuses on primarily on identifying and correcting defects internally in the company
Cost of quality can be reduced if the cost of prevention is increased
Which of the following will BEST assure quality in most organisations?
Make sure all employees have a high quality attitude
Hire an energetic quality assurance manager
Use only high quality suppliers
Automate the process where possible
Which of the following is NOT a key requirement of QMS specified in ISO 9001 2015?
Planning
Performance evaluation
Operation
Leadership
Market innovation
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