Blue Book Quiz
Supercuts Knowledge Quiz
Test your knowledge of Supercuts with our engaging quiz! This includes a variety of questions about the company's history, practices, and principles. Whether you're a new employee or a seasoned stylist, this quiz is designed to reinforce your understanding of Supercuts standards.
Key Features:
- 35 thought-provoking questions
- Multiple choice and open-ended formats
- Gain insights into the Supercuts way
In what year did Frank Emmett and Goeffrey Rappaport open the first Supercuts
1956
1982
1990
1975
What is Supercuts moto?
Attention to detail
Get you in and out
Super is better than great
The lunch time cut
What is Supercuts operating principals? (check all that apply)
Guests feel valued
High quality standards
Quick cuts for the whole family
Warm friendly enviroment
One part of our operating principals is that guest feel valued. How do we do that? Check all that apply.
Stylist give full attention during service
Stylist read notes left so they dont have to have a consultation
Remember guests name and use it througout the service
Ask guests questions about personal life to connect on a personal level.
Meet and exceed expectations
Which of the following are our employee service principles?
Not responsive to coaching
Fairness
Doesn't take responsibility of actions
Follow through on promises
Poor job performance
Flexibility
From the selections below chose the five elements of outstanding salon atmosphere
Salon should be attractive, clean and well-maintained
Folded laundry left out
Music should be upbeat, fun and played at a moderate voulme
Employees should wear athletic wear
Employees who are enthusiastic, upbeat, positive and fun to be around
Guests feel welcomed and comfortable in any stylist chair because of Supercuts training
What are tasks that mangers can delegate to other employees? Select all that apply.
Hiring
Counting inventory
Pre/Post training
Terminations
Reviews
Scheduling
True or False: It is not important to delegate certain tasks to stylist and assistant managers because you can do all of the SuperDuties more efficiantly than they can.
True
False
True or False: Monthly Salon meetings are important.
True
False
Which options best describe the correct way to handle a customer complaint?
Listen to the guests.
Apologize for you stylist mistakes
Acknowledge the situation.
Offer Solution
Critique previous stylist work
Be defensive and argue if need be
Be courteous
What are the Four Steps to conducting a successful Pre-Shift Meeting? Select all that apply.
Ask why they aren't preforming
Give praise and recognize accoplisments
What is your focus?
Ask the 3 imporant questions 1. What will you do to make this happen? 2. What will that sound like? 3. What will that look like?
Set goals
What are the 4 record keeping and report reviews stylist should do daily? Select all that apply.
Tip Reporting
Time card
Time card adjustment
Daily Close out report
Superduties
Payroll
When is it appropriate time to clock out for non production for stylist. Select all that apply
Going to the bank
Going on a lunch Break
Leaving the salon for run and errand
15 mins before opening
After closing doing Super Duties
When it is slow
How many times should the phone ring before it is answered
4
5
3
2
What is the max amount of days can a guest come back to have their haircut re done by a manager?
2
3
4
6
5
7
What are some good examples of what to do during downtimes
Schedule one- on - ones
Manager duties
Role play 360 process
Clean the Salon
Help eachother in a weak technical area
Watch videos on Education Play ground
All of the above
What should go in the close out book for a voided ticket? Check all that apply.
Date
Ticket number
Stylist who preformed the void
Reason for void
Amount of void
All of the above
What report is used to start making a new schedule
Salon Dashboard
Monthly Finacial Report
Inventory
Schedule Forecasting
How many days in advance should a request time off be put in bamboo
1 day
1 week
1 month
1 year
How many requests off can you approve during back to school?
1
0
2
3
4
What days schedules required to be entered into the pos?
Friday
Monday
Wednesday
Tuesday
Thursday
Saturday
Sunday
What is the max amount of hours per week that your schedule can have for a fully staffed salon?
110
145
175
200
135
How can you calculate the number of max hours you can have at your salon?
Guess
2 sytlist Xs the number of hours you are open per week
Look at previous schedules
What questions should you consider when creating a schedule? Check all that apply.
How long is the average wait time?
How many guests come in per hour?
When are waits the longest?
What was the wait time when we had missed oppertunites?
Should the Salon hours be extended?
When should you utilize the Look N Walk button?
When a guests walks in and cannot be serviced.
When its slow
What are the 5 forms of recruiting
Digital
Word of Mouth
Beauty School
Print
Events
All of the above
What three principals is the HSA technique based off of? Select all that apply.
Easy to Teach
Easy to mess up
Easy to learn
Easy to not pay attention to
Eliminates common mistakes
Should you always document a coaching session even if it is a verbal?
True
False
When conducting an interview, should you give all of the job information at the front end of the interview?
Yes
No
True or False: Managers Meeting attendance is optional
True
False
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